ServiceNow Reporting Specialist

Get the future you want with Capgemini????

Who are we?

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 300,000 team members in nearly 50 countries. With its strong 50-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.

We are looking for a professional with operational experience and management skills to join our team as ServiceNow Reporting Specialist, with a focus on ServiceNow.

Role and Responsibilities: ServiceNow Reporting Specialist

• Gather requirements from... stakeholders to design and develop ServiceNow ITSM reports and dashboards aligned with business objectives and KPIs.
• Create and maintain ServiceNow Performance Analytics dashboards for tracking and monitoring ITSM metrics, including incident management, change management, problem management, and service level agreements (SLAs).
• Collaborate with ITSM process owners and stakeholders to understand reporting needs, ensuring alignment with organizational goals.
• Develop and automate scheduled reports and ad-hoc queries using ServiceNow reporting tools and SQL queries, ensuring accurate and timely data delivery.
• Provide training and support to end-users on accessing and interpreting ITSM reports and dashboards, enabling stakeholders to leverage data-driven insights effectively.
• Stay updated with ServiceNow platform updates, new reporting features, and best practices, implementing enhancements to improve reporting capabilities and efficiency.
• Work closely with ITSM administrators and developers to optimize data collection processes, ensuring data integrity and quality within the ServiceNow platform.

Job Requirements:

• Minimum of 3 years' experience with ServiceNow reporting and analytics tools, including Performance Analytics, Reporting, and Dashboarding.
• Strong analytical skills with the ability to analyze complex datasets, identify trends, and translate data into actionable insights and recommendations.
• Minimum of 3 years' experience with SQL queries and database management for data extraction, manipulation, and analysis.
• Excellent communication and presentation skills, with the ability to convey technical information to non-technical stakeholders effectively.
• Detail-oriented with a focus on data accuracy and quality assurance in reporting processes.
• Ability to work independently and collaboratively in a team environment, managing multiple priorities and deadlines.

Desired Skills:

• Experience with ServiceNow Performance Analytics Studio for advanced dashboard customization and data visualization.
• Knowledge of the ITIL (Information Technology Infrastructure Library) framework and ITSM (IT Service Management) processes.
• Familiarity with ITSM reporting requirements and best practices in a large enterprise environment.
• ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) certification.

How your daily routine will look:

• Standard office hours with a 40-hour weekly contract. From Monday to Thursday, our schedule offers flexible entry between 8:00 am and 9:00 am and flexible exit between 5:00 pm and 6:00 pm.
• Additionally, on Fridays, we have an intensive schedule from 8:00 am to 3:00 pm. During the summer months of July and August, we have an intensive schedule throughout the week from 8:00 am to 3:00 pm, provided that the project allows it.Enjoy the flexibility of working remotely, but don't forget to drop by our Madrid or Malaga offices twice a week for some in-person collaboration—pick the location that suits you best ;)
• Immerse yourself in an international environment, surrounded by professionals who are always ready to assist, as we collectively build a fantastic service together

Why you should join us:

????Steady job, you'll get a permanent contract from the first day onwards.

????Hybrid working model

????You will find a dynamic and inclusive work environment

????????Participate in cutting-edge and innovative technological projects.

☁Career plan and specialized training courses.

????Competitive salary according to candidate’s profile

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✔Childcare checks

????Medical and life insurance

????Become part of a responsible company committed to equal opportunities.

????An excellent work environment and team with whom to work side by side.

????Regular team and global events

DIVERSITY & INCLUSION AT CAPGEMINI

At Capgemini, we are committed to diversity and inclusion. Diversity is a source of innovation and inspiration. We are committed to professionals, regardless of ethnicity, gender identity, disability, sexual orientation or any other dimension of diversity.

????It's time! Come join us, and be part of our growing family