ServiceNow Platform Administrator

As a ServiceNow Platform Administrator you will provide support in managing and maintaining our ServiceNow platform and related products, which are used across the enterprise for multiple technology and business processes. Additionally, this role will work closely with engineers & product managers to develop, configure and customize the platform to meet the organization's requirements, in... addition to troubleshooting, resolving technical issues, monitoring system performance and supporting end users.

Ready to get in the driver’s seat? Join us!

What You’ll Do

• Monitor the health, administration, and usage of ServiceNow, its applications, and mid-servers
• Optimize stability and usability of ServiceNow through regular application maintenance
• Collaborate with team members to design best solutions for technical issues
• Troubleshooting and resolving technical issues on the platform, including diagnosing and resolving incidents and problems, investigating and resolving system errors and providing timely resolution to end users.
• Leads platform upgrade planning and execution
• Manage instance security: user/group access, administration, access control lists, etc.
• Ensure instance is in compliance with various regulatory frameworks including SOX, ISO, SOC-1, etc.
• Provide support for products released by the team
• Automate certain UAT processes to more reliably detect code defects
• Routinely audit the environment to ensure sensitive data is being handled appropriately
• Serve as the SME/point of contact for base instance integrations, table APIs, data imports, etc.
• Assist in the documentation of ServiceNow configurations, customizations and processes for reference and knowledge sharing purposes.
• Provide end-user support and training, including creating user documentation and delivering training sessions, to help users effectively utilize the ServiceNow platform.
• Stay updated with the latest ServiceNow features, functionalities and best practices, and continuously improve skills and knowledge related to ServiceNow administration.

This might describe you

• Bachelor’s degree in Computer Science, Information Technologies, or related field, or an equivalent combination of experience, education, and training
• Solid understanding of ServiceNow platform concepts, including forms, workflows, UI actions, business rules, and integrations.
• Basic knowledge of scripting languages like JavaScript, HTML, and CSS.
• Ability to work independently and in a team, with good problem-solving skills and attention to detail.
• ServiceNow Certified System Administrator or equivalent experience navigating and performing administration tasks on platform
• Experience presenting both verbal and written ideas to staff, colleagues, cross-functional teams, and third parties
• Detail-oriented with the ability to quickly assimilate and apply new concepts, business models, and technologies
• Ability to manage multiple concurrent projects - Strong communication skills, both written and verbal is required
• Foundational understanding of Scrum and Agile principles & ceremonies

Other Things To Note

This position can be worked as remote position within the United States.

Familiarity with public company requirements, including Sarbanes Oxley and key regulations, if applicable. For SOX compliant roles, responsible for designing, executing, and documenting internal controls where they have been identified as owners to prevent errors in financial reporting, processes, and business operations. Including attestation to the completeness, accuracy, and compliance of all financial reporting data, where applicable.

Say hello to Hagerty

Hagerty is an automotive enthusiast brand and the world’s largest membership organization for car lovers. Along with being a best-in-class provider of specialty insurance for enthusiasts, Hagerty is also home to the Hagerty Drivers Foundation, Garage + Social, Hagerty Drivers Club, MotorsportReg and so much more. Committed to saving driving for future generations, each and every thing Hagerty does is dedicated to the love of the automobile.

Hagerty is a rapidly growing company that values a winning culture. We provide meaningful work for, and invest in, every single team member.

At Hagerty, we share the road. We are an inclusive automotive community where all are welcomed, valued and belong regardless of race, gender, age or car preference. We are united by our shared passion for driving, our commitment to preserve car culture for future generations and our desire to make a positive impact in the world.

If you reside in the following jurisdictions: Illinois, Colorado, California, Washington, New York, or Jersey City, New Jersey, British Columbia, Canada please email recruiting@hagerty.com for compensation, comprehensive benefits and the perks that set us apart.

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US Benefits Overview

Canada Benefits Overview

UK Benefits Overview

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us