ServiceNow Consultant

Title : ServiceNow PMO Analyst

Location: Remote...

Duration : Fulltime

Must work on our W2

Consultant must be fine with travel in US and UK

Key Responsibilities:

1. Project Management: Lead and manage ServiceNow projects, ensuring successful delivery within scope, schedule, and budget constraints.

2. Service Portfolio Management (SPM): Utilize your expertise in SPM to design, develop, and implement ServiceNow solutions that align with organizational goals and objectives.

3. Human Resources (HR): Leverage your knowledge of HR processes and ServiceNow HR modules to streamline HR workflows, automate tasks, and enhance employee experience.

4. Requirements Gathering: Collaborate with stakeholders to gather and document business requirements, ensuring alignment with ServiceNow capabilities.

5. Configuration and Customization: Configure and customize ServiceNow applications and modules to meet business needs, leveraging best practices and industry standards.

6. Testing and Quality Assurance: Conduct thorough testing of ServiceNow configurations and customizations to ensure functionality, reliability, and user acceptance.

7. Training and Support: Provide training and support to end-users and stakeholders on ServiceNow functionality, ensuring effective adoption and utilization.

8. Documentation: Prepare and maintain documentation, including project plans, process flows, configuration guides, and user manuals.

9. Change Management: Implement change management processes to manage and communicate changes effectively throughout the organization.

10. Continuous Improvement: Identify opportunities for continuous improvement in ServiceNow processes, applications, and configurations.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field.

• Minimum of 5 years of experience in project management and PMO roles.

• Proven experience with ServiceNow implementation, configuration, and optimization.

• In-depth knowledge of Service Portfolio Management (SPM) and Human Resources (HR) modules within ServiceNow.

• Strong analytical and problem-solving skills.

• Excellent communication and interpersonal skills.

• ServiceNow certifications (e.g., Certified Implementation Specialist) preferred

Job Type: Full-time

Pay: $100.00 - $110.00 per year

Experience level:

• 5 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Human resources: 5 years (Required)
• Project management: 5 years (Required)

Work Location: Remote