ServiceNow Technical Architect

Position: ServiceNow Technical Architect

Job Description...

Forward Air is seeking a highly skilled ServiceNow Technical Architect to join our growing enterprise IT team. As a ServiceNow Technical Architect, you will be responsible for leading the design, development, and implementation of ServiceNow solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable, efficient, and sustainable ServiceNow configurations.

Core Responsibilities & Duties:

Lead the design of ServiceNow solutions, including system architecture, data model, integrations, workflows, and automation, to meet business objectives and requirements

Provide technical guidance and leadership to development teams throughout the entire project lifecycle, ensuring adherence to best practices and standards

Configure and customize ServiceNow platform components, such as Service Catalog, Incident Management, Change Management, and CMDB, to align with client needs and industry standards

Design and implement integrations between ServiceNow and other enterprise systems, leveraging APIs, web services, middleware, and scripting languages

Identify performance bottlenecks and optimize ServiceNow configurations to enhance system responsiveness, scalability, and reliability

Ensure ServiceNow implementations comply with regulatory requirements and internal governance policies, including data security, privacy, and audit standards

Create comprehensive technical documentation, including design specifications, architecture diagrams, and user guides. Conduct training sessions for stakeholders and end-users as needed

Stay updated on the latest ServiceNow features, trends, and best practices. Proactively identify opportunities for process improvements and innovation within ServiceNow ecosystem

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or related field. Master’s degree preferred

ServiceNow Certified Implementation Specialist (CIS) and Certified Application Developer (CAD) certifications are required.

Minimum of 8 years of experience as a ServiceNow developer, with at least 3 years in a technical leadership or architecture role

Deep understanding of ServiceNow platform architecture, components, and capabilities

Proven expertise in designing and implementing complex ServiceNow solutions, including custom applications, modules, and integrations.

Experience with custom integrations using REST/SOAP, Flow Designer, Integration Hub, API Scripts.

Experience on the ServiceNow Platform including customization of applications such as ITSM, ITOM, ITAM, HRSD, SPM and CSM.

Strong proficiency in JavaScript, XML, HTML, CSS, and other web technologies

Experience with ITSM processes (e.g., Incident Management, Change Management, Problem Management) and ITIL framework.

Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels

Strong analytical and problem-solving abilities, with a keen attention to detail

Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously

Skills:

Proficiency in ServiceNow Studio, Flow Designer, Integration Hub, and other relevant ServiceNow tools and modules

Strong understanding of RPA concepts, including process mapping, workflow automation, bot development, and integration with external systems

Excellent problem-solving skills with a meticulous attention to detail, ensuring the accuracy and reliability of RPA solutions

Ability to work independently and collaboratively in a fast-paced environment, effectively managing priorities and deadlines

Exceptional communication and interpersonal skills, enabling effective collaboration with cross-functional teams and stakeholders

Forward Air is an Equal Opportunity Employer.

About Us

About the Team

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