ServiceNow ITSM Solution Architect

ITSM Solution Architect

Charlotte, NC – (Can be remote but must be ready to travel if needed by the client...

Duration:12+ Month

Job Type: Contract

Job Mode: Onsite/ Remote.

Job Description:

· We are seeking a highly skilled ITSM Solution Architect with extensive experience in designing and implementing ServiceNow ITSM solutions. The ideal candidate will have a strong background in various ServiceNow modules and be capable of customizing and developing applications to meet client needs. This role requires a deep understanding of IT operations, ServiceNow capabilities, and integration with third-party applications.

Experience in following.

· Design & Implementation of ServiceNow ITSM Pro including Incident Management, Problem Management,

· Change Management, Release Management and Service level Management.

· Development of custom applications in ServiceNow.

· Contract Management Implementation.

· Service Catalog & Service Portal implementation, configuration and customization

· CMDB & IT Asset Management implementation, customization and administration

· HR Service Delivery Implementation

· ITOM - Event Management Implementation

· GRC - Business Continuity Management Implementation

· GRC - Experience in ServiceNow IRM, including implementation, configuration, and administration, including

· modify policy and compliance workflow, mapping citations, authority documents, customizing control attestation flow.

· Rich experience in ServiceNow version upgradation

· Agile and Test Management Implementation

Experience in following.

· App Engine Studio

· UI Builder

· Agent Workspace.

· UI Policy, Data Policy, Client Script, Business Rule, Assignment rule, Data look up rule, Script Include,

· Script Action, Access controlled list (ACL), Scheduled job, Notification, Inbound action, Record producer,

· Transform map, ETL Transform map, Data Source configuration.

· familiar with CSDM framework

· Workflow and Flow Designer

· Integration hub

· REST API/Scripted REST API Integration

· Virtual Agent

· Performance Analytics

· Automated Test Framework (ATF)

· Experience in ServiceNow Integrations and automations with various 3rd party applications.

· Ex :Dynatrace, Intune, SCCM, Bigfix, Secure Vault, GitHub, MS teams, Azure AD, Solar Winds, AI Tools,

· Experience in Application integration via JDBC/ODBC for all legacy applications.

Preferred

· Knowledge of Maria DB

· SDLC tools

Skills: ServiceNow ITSM Pro, ServiceNow, CMDB, ServiceNow IRM, Service Catalog, SCCM, Bigfix, Secure Vault, GitHub, MS Teams, Azure AD, SolarWinds, AI Tools