ServiceNow Senior CMDB Analyst/Administrator

Salary: National – ranging from £49,700 - £78,700 and London from £53,300 - £80,000 per annum

Would you like an opportunity to be at the forefront of our ambition to be a data and technology driven regulator of the future?

The team/department

We are seeking a highly motivated and skilled ServiceNow Senior CMDB Analyst/Administrator to join our dynamic IT team. In this role, you will be responsible for playing a key role in ensuring the accuracy, completeness, and integrity of our Configuration Management Database (CMDB) within the ServiceNow platform. You will work collaboratively with various stakeholders across the organization to implement and optimize CMDB processes, ensuring efficient IT service delivery and operational excellence.

As a successful ServiceNow Senior Administrator(CMDB), you will be working within the ERP Product Group DevOps team within our Data Tech & Innovation division. Collaborating with the ERP Product Group and key business owners and SMEs, you will play... the role of senior administrator in a team delivering improvements to our existing ServiceNow instance and Business as Usual operations. Additionally, the identification of new opportunities for leveraging the functionality offered in the latest versions of ServiceNow.

CMDB Management

What you will be doing (the role)

• Own the day-to-day operations and health of the ServiceNow CMDB
• Work alongside the CMDB lead and ServiceNow product Owner to implement and maintain best practices for data governance, quality, and consistency
• Define and monitor key performance indicators (KPIs) for CMDB accuracy and completeness
• Develop and execute data cleansing and reconciliation processes
• Manage data integrations with other IT systems and tools

Process Improvement

• Analyze CMDB data to identify gaps and opportunities for improvement
• Design and implement enhancements to CMDB processes and workflows
• Collaborate with stakeholders to ensure alignment with ITIL best practices
• Develop and maintain documentation for CMDB processes and procedures

Technical Expertise

• Possess in-depth knowledge of ServiceNow CMDB configuration and functionality
• Expertise in ServiceNow discovery setting up IRE rules, data policies, mid server configuration and maintenance etc
• Troubleshoot and resolve CMDB-related issues and incidents
• Strong understanding of CDSM 4.0 framework
• Stay up-to-date on the latest ServiceNow CMDB features and best practices

Collaboration And Communication

• Work effectively with IT teams, business units, and other stakeholders
• Communicate CMDB initiatives and updates clearly and concisely
• Provide guidance and training on CMDB processes and tools
• Participate and collaborate in CMDB governance meetings

What will you get from the role?

• Exposure and a chance to work in a blended role on CMDB giving you an opportunity to influence and work on the process improvement and tool improvements
• We believe that our employees need to be up to date to deliver value, hence we maintain a training budget which you can utilise to take trainings and certifications
• We are keen for team members to have responsibility for their own projects and encourage creativity and ownership at every level, whilst making sure that everyone has the support, they need to feel good about the work they are delivering
• You will get to work in a fun and friendly agile team who are passionate about making a difference
• An inclusive and diverse environment with opportunities to join staff networks

Our competitive flexible benefits scheme gives you the opportunity to create a personalised benefits package, tailored to suit your lifecycle. You can use this allowance to purchase additional benefits such as dental or cycle to work or you have the option top up your base salary by taking this as cash. 

Core benefits that you will receive as standard are: 

• 25 days holiday per year plus bank holidays (amend based on grade) 
• Private healthcare with Bupa 
• A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age – up to 12% a month once you reach age 35) 
• Life assurance of eight times your basic salary 
• Income protection 

We support hybrid working which means you will be able to work from home up to 60% of the time over a month with the remainder of your time in one of our three office locations. 

The Skills And Experience You Will Have 

Minimum

• Experience in working as a CMDB Analyst
• Exposure with working as a ServiceNow CMDB administrator
• Certified ServiceNow System Administrator
• ITIL V3/V4 Foundation accreditation

Essential Criteria

• Experience with ITSM processes including CMDB and frameworks (e.g., ITIL)
• Exposure with data governance and quality management practices
• Knowledge of Performance Analytics
• Involvement in ITOM Discovery Configuration
• Experience in working as a CMDB Analyst
• Good understanding of OOTB capabilities of ServiceNow and a hunger to keep yourself up to date with the developments in the ServiceNow world
• You should be able to identify and implement the right solution utilising your knowledge of the capabilities of the platform
• Ability to forge and maintain strong relationship with team members and stakeholders

About The FCA  

The FCA regulates the conduct of nearly 45,000 firms in the UK to ensure our financial markets are honest, fair and competitive. We do this to make sure markets work well for individuals, businesses and the economy as a whole. For more information on what we do, our three-year strategy can be found here. 

The FCA's Values & Diversity

Our ambition is to cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation. 

The FCA is committed to achieving greater diversity across all levels of the organisations. Given this, we particularly welcome applications from women, disabled and minority ethnic candidates for our Senior Associate role.  

Flexible working

We welcome applications from candidates who are looking for flexible arrangements.  Many of our staff work flexibly including working part-time, staggered hours, and job shares.  We can’t promise to give you exactly what you want but we won’t judge you for asking. 

Multi-location

As part of the FCA’s on-going commitment to develop our national presence, most of our vacancies are now open to working in our Edinburgh, Leeds, or London offices.  This means that as part of the application process you will be able to select your preference of which office location you would like to work from.  

Useful information   

Applications for this role close at 23:59 on the 9th June 2024 

• This role is graded as Senior Associate - Regulatory 
• The candidate should possess SC clearance or should be able to be SC clear

Got a question?   

If you are interested in learning more about the role please contact:

For internal candidates Please contact Michael Wood, michael.wood@fca.org.uk

For external candidates, please contact, Asha Gladis, asha.gladis@fca.org.uk

What To Expect From Our Interview Process 

This will consist of a one stage process where your technical competency will be assessed

Application support

We want to remove any possible barriers and are committed to providing a wide range of reasonable adjustments so that you can keep the focus on your conversations and be at your best.

If you have an accessibility requirement, disability, or condition that means you might require changes to the recruitment process, please contact your recruiter to discuss this further. Our aim is to make your application as easy and comfortable as possible, and your recruiter will be happy to work with you to make any necessary arrangements where possible.

Security Clearance/Vetting 

The successful candidate will hold or will be required to obtain Security Clearance (SC) level vetting.

Please note that all applications must be submitted through our online portal, applications sent via email will not be accepted