Presales Consultant: ServiceNow

In-depth understanding of ServiceNow platform capabilities (Min 8+ years of experience)

5+ years of experience architecting solutions in the Assurance, Service Management, Order Fulfilment space

Presales experience, working with front line to create proactive solutions and responding to customer requirements via RFP/RFI

Understanding of ServiceNow capabilities for ITSM, TSM, CSM, OMT, TNI, FSM, GRC, VR, SIR, PPM and integrations

Preferably certified in at least 2 of the above

In-depth understanding of system design and integrations

Exposure to multiple integration methods - REST, SOAP etc. and understanding of ServiceNow's integration capabilities - Integration Hub, Event Management Connectors, Data Streaming, Service Graph Connectors etc.

Ability to define solutions approach across systems leveraging capabilities of each with very high level requirements

Ability to clearly define and elaborate tradeoffs between different solution approaches for e.g... federation vs. data synchronization vs. on-demand enrichment

Good written and verbal communication capabilities to achieve outcomes from different stakeholders - for e.g. management / leadership, project / delivery managers, product owners, end user and operations community, third-party tool SMEs, developers, testers etc.

Understanding of telecom domain, primarily OSS capabilities like assurance, fault management, service order fulfilment, build and rollout, inventory etc.

Ability to carve out specific, well-defined use cases from a set of requirements or high-level goals

Understanding of the surrounding eco-system to ServiceNow - hypervisors, infrastructure automation tools - Ansible, Puppet, Active Directory, Network Domain Controllers, Monitoring and Telemetry systems etc