Sr. ServiceNow Administrator

Neos is a leading Austin-based IT Staffing and Consulting firm, and was recognized as one of the in Austin.

No calls, no emails, please respond directly to the apply link with you resume and contact details...

Neos is seeking a Sr. ServiceNow Administrator for a 4-month contract to hire with our client in Austin, TX.

• ONLY CANDIDATES LOCAL TO AUSTIN, TEXAS NEED APPLY, FULLY REMOTE FROM AUSTIN, TEXAS **

The IT Services team is looking for a candidate to join the Infrastructure and Operations team in a Senior ServiceNow Administrator role.

The responsibilities of the position are as follows:

• Performs advanced (senior-level) systems administration work in ServiceNow. Work involves coordinating the upkeep, configuration, and reliable operation of the platform. Installs and configures modules and other updates for the platform. Works under minimal supervision, with considerable latitude for the use of initiative and independent judgment.
• Performs systems administration and provides support for servers, systems, and services as part of an enterprise IT operations team; coordinates and maintains the functionality of the systems environment, the implementation of technology solutions, the development of server upgrade plans and procedures, and the installation of operating systems and other software.
• Oversees, performs, and provides guidance in troubleshooting and solving complex problems related to system software, services, incidents and problem calls, and in the processing of service requests and tasks.
• Independently initiate, develop, and lead the implementation of best practices, standard operating procedures, and processes for IT service management. Define, implement, measure, and review metrics for IT services that result in continuous efficiency, quality, and systems management improvements.
• Coordinates projects that cross functional agency systems, business units and other state entities. Handle numerous projects/priorities using proven project management methodologies and sound operations practices to ensure quality delivery of solutions.
• Enter, manage, and provide oversight on IT support tickets within the IT service management system. Record problem symptoms, provide and document updates and resolution for incidents, service requests and support root cause analysis.
• Coordinates and/or develops operating procedures for technical support, troubleshooting, maintenance, and innovative systems administration techniques.
• Defines and manages the roles and access privileges of individual users and devices to a variety of applications to prevent unauthorized access.
• We are looking for this candidate to support a project to deliver a new implementation of ServiceNow. While the ServiceNow platform will replace an existing IT service management platform from Ivanti, it is essentially a green field implementation as we are not looking to migrate or duplicate what was implemented previously.
• CANDIDATE SKILLS AND QUALIFICATIONS

Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.

Years

Required/Preferred

Experience

8

Required

Professional experience working in information technology operations, support, or a related field.

6

Required

Experience administering ServiceNow ITSM platform. Strong, up to date, working knowledge of ServiceNow modules and applications: Service Catalog(s), Change, Incident, Problem, Knowledge, User and Asset Management