ITSM Consultant - ServiceNow Administrator

About HTC Global Services:

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Job Description:

• The IT Services team is looking for a candidate to join the Infrastructure and Operations team in a Senior ServiceNow Administrator role.
• Perform advanced (senior-level) systems administration work in ServiceNow.
• Work involves coordinating the upkeep, configuration, and reliable operation of the platform. Installs and configures modules and other updates for the platform.
• Work under minimal supervision, with considerable latitude for the use of initiative and independent judgment.
• Perform systems administration and provides support for servers, systems, and services as part of an enterprise IT operations team; coordinates and maintains the functionality of the systems environment, the implementation of technology solutions, the development of server upgrade plans and procedures, and the installation of operating systems and other software.
• Oversee, perform, and provide guidance in troubleshooting and solving complex problems related to system software, services, incidents, and problem calls, and in the processing of service requests and tasks.
• Independently initiate, develop, and lead the implementation of best practices, standard operating procedures, and processes for IT service management. Define, implement, measure, and review metrics for IT services that result in continuous efficiency, quality, and systems management improvements.
• Coordinate projects that cross functional agency systems, business units and other state entities.
• Handle numerous projects/priorities using proven project management methodologies and sound operations practices to ensure quality delivery of solutions.
• Enter, manage, and provide oversight on IT support tickets within the IT service management system.
• Record problem symptoms, provide and document updates and resolution for incidents, service requests and support root cause analysis.
• Coordinate and/or develop operating procedures for technical support, troubleshooting, maintenance, and innovative systems administration techniques.
• Define and manage the roles and access privileges of individual users and devices to a variety of applications to prevent unauthorized access.

Required Skills:

• 8 required years professional experience working in information technology operations, support, or a related field.
• 6 required years’ experience administering ServiceNow ITSM platform. Strong, up to date, working knowledge of ServiceNow modules and applications: Service Catalog(s), Change, Incident, Problem, Knowledge, User and Asset Management

Benefits:

HTC’s competitive package includes besides compensation Health, Dental, Vision, Disability Cover, both short and long term, Life Insurance, Flexible Spending, 401k, and Paid Vacation.

Move ahead:

Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier and an equal opportunity employer of protected veterans