ServiceNow Architect

NORTH TEXAS TOLLWAY AUTHORITY

Summary...

The ServiceNow Architect designs and implements innovative technology solutions, using the ServiceNow platform, to enhance our business processes and drive operational excellence. The ideal candidate will possess a deep understanding of ServiceNow's capabilities and a proven track record in architecture and project leadership. Works closely with internal and external IT resources including: Systems, Communications, Security, Project Management Team, and SNOW Development team to release changes in the ServiceNow environment.

Responsibilities

• Analyzes and translates business information and technical requirements into an architectural blueprint.
• Lead the design and architecture of ServiceNow solutions across multiple modules.
• Partner with IT and ServiceNow teams to establish delivery operating governance to ensure successful go-lives, end user adoption and on-going support.
• Ensure best practices and governance processes are followed during the lifecycle of projects.
• Lead all technical aspects of project and solution delivery including Application UI, workflow, development of specific reporting and integration components (SSO,LDAP, etc.).
• Develop technical strategies and roadmaps for ServiceNow implementations, upgrades, and integrations.
• Assist in the implementation and configuration of ServiceNow modules and features (e.g. CMDB, Knowledge, discovery, orchestration)
• Collaborate with business stakeholders to translate business requirements into scalable, maintainable ServiceNow implementations.
• Conduct workshops and training sessions to educate end-users and IT staff on ServiceNow capabilities and features.
• Stay current with ServiceNow updates and new features, integrating them into future and existing projects as applicable.
• Future Integrations with applications outside of ServiceNow.
• Provide support during non-business hour ServiceNow releases and migrations.

Qualifications

M inimum:

• Bachelor’s degree in Computer Science, Information Technology, or related field. An equivalent combination of education and experience is acceptable.
• 5-7 years of experience in a ServiceNow Architect or similar role.

Preferred

• Certified ServiceNow System Administrator and Certified Implementation Specialist preferred.
• Strong understanding of ITIL, ITSM, ITOM, ITAM, and business processes.
• Proficient in JavaScript, HTML, CSS, and other relevant web technologies.
• Experience with integrations using REST, SOAP, email, etc.
• Strong problem-solving and analytical skills.
• Excellent leadership and project management abilities.
• Exceptional communication and interpersonal skills.

About NTTA: NTTA is a political subdivision of Texas created to acquire, construct, maintain and operate toll roads in North Texas. As a customer-driven organization, NTTA delivers a safe and reliable toll system for millions of customers each year in one of the fastest growing regions in the United States. NTTA is a vibrant organization with a highly qualified, energized and engaged team focused on achieving Excellence and we are looking for talented individuals to join us.

Our mission: We are committed to providing a safe and reliable toll road system, increase value and mobility options for our customers, operate the Authority in a businesslike manner, protect our bondholders, and partner to meet our region's growing need for transportation infrastructure