ServiceNow ITOM Consultant - Remote | WFH

We are a global technology consulting and digital solutions company dedicated to enabling enterprises across various industries to reimagine their business models, accelerate innovation, and maximize growth through digital technologies. With over 90,000 talented professionals in more than 30 countries, we partner with over 700 clients to deliver superior competitive differentiation, customer... experiences, and business outcomes. Our extensive domain and technology expertise allows us to solve the most complex business challenges and drive transformation at scale.

Job Title: ServiceNow ITOM Consultant

Location: Springfield, MA (Remote)

Job Description

We are looking for a highly skilled ServiceNow ITOM Consultant with extensive experience in the IT industry to join our team. The ideal candidate will have significant experience working with the ServiceNow platform in a multi-tier, enterprise-wide environment.

Key Responsibilities

Implementing CMDB, Discovery, and Service Mapping

Working with Client and Server APIs (e.g., GlideDialogWindow, GlideForm, GlideAggregate, GlideRecord)

Validating requirements and identifying discrepancies

Designing solutions and suggesting technical best practices

Ensuring the accuracy and feasibility of information

Providing domain, architecture, and technical expertise for projects

Participating in requirement gathering meetings and providing inputs based on the requirements

Offering end-to-end guidance and review of ITOM Implementation & customization in ServiceNow

Qualifications

6 to 8 years of experience with the ServiceNow platform in a large-scale, production environment

8 to 10 years of overall IT industry experience

Certifications

ServiceNow Administration Certification

ServiceNow Implementation Specialist Certification (Discovery, Service Mapping, and other tracks) - Required

ServiceNow Technical / Master Architect Certification - Optional

Benefits and Perks

We Offer a Comprehensive Benefits Package That Includes

Medical, Dental, and Vision coverage

Short-Term and Long-Term Disability coverage

401(k) Plan with company match

Life Insurance

Vacation Time, Sick Leave, and Paid Holidays

Paid Paternity and Maternity Leave

The salary range for this position is $100,000-$140,000 per year. Individual pay will be determined based on work location, job level, and additional factors such as job-related skills, experience, and relevant education or training. Additional compensation may include annual performance-based bonuses, sales incentive pay, and other forms of variable compensation.

Equal Opportunity Employer

We are an equal opportunity employer committed to fostering diversity in the workplace. Employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, disability or history of disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation, or any other characteristic protected by applicable federal, state, or local law.

Safe Return to Office

To comply with our company's COVID-19 vaccine mandate, candidates must provide proof of full vaccination against COVID-19 before or by the date of hire. Alternatively, candidates may submit a request for reasonable accommodation in accordance with applicable state and federal law, subject to review and approval.

Job Type: Full-time, Employee

Industry: Computer/IT Services

Salary: $100,000-$140,000 Per Year

For more information, please visit our website.

Employment Type: Full-Time