ServiceNow ITSM Senior Consultant

Overview: As a ServiceNow ITSM Senior Consultant, you will play a leading role in providing authoritative, agile, and efficient solutions for business decision-making. You will lead ServiceNow workstreams in a rapidly growing area of the business, working with clients to improve their IT Service Management (ITSM) processes and technology. Responsibilities:**

• Act as a workstream lead across... all aspects of a ServiceNow ITSM project and solution delivery, including design, configuration/development, testing, and deployment phases
• Manage and mentor a multi-disciplinary team of 3-5 resources, including offshore resources
• Provide guidance and leading practice expertise for ServiceNow ITSM process implementations, including how specific business objectives can be met through process and technology transformation
• Analyze a company's ITSM people, process, and technology capabilities, provide leading practice recommendations, and contribute insights to strategic roadmaps
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources
• *Qualifications:**
• Bachelor's degree in Computer Science, Information Systems Management, Engineering, or similar discipline
• ServiceNow Certified Implementation Specialist - ITSM certification
• ITIL v4 foundation certification
• 3+ years of ServiceNow ITSM project experience
• 3+ years of Big 4 or equivalent consulting experience
• Experience leading teams and supervising others
• A driver's license valid in the U.S.
• Ability to travel to meet client needs
• *Benefits:**
• Comprehensive compensation and benefits package
• Salary range: $90,600 to $166,100 (or $108,700 to $188,700 for New York City Metro Area, Washington State, and California)
• Medical and dental coverage
• Pension and 401(k) plans
• Wide range of paid time off options, including flexible vacation policy
• Continuous learning opportunities
• Success as defined by you, with the tools and flexibility to make a meaningful impact
• Transformative leadership opportunities
• Diverse and inclusive culture, with opportunities to build relationships and grow your career