Senior ServiceNow Developer

Overview

This position is responsible for all phases of data processing system projects, from requirements definition to installation. Leads technical efforts in the development, implementation, and maintenance of the ServiceNow application. Develops test plans, software, and procedures that improve processing capabilities. Supports productions systems by resolving complicated issues and... ensuring ongoing functionality. Serves as a technical expert and may provide a leadership role for less experienced associates in the work group. This is a remote role that may be hired in several markets across the United States.

Responsibilities

• System Enhancement - Leads team efforts to evaluate and improve department systems, processes, and applications. Utilizes programming specifications to construct modules, develop testing methods, and assists with designing training materials. Designs and executes test plans to validate application functions. Designs modifications that fit within existing system architecture.
• Business Support - Provides technical support to production systems by addressing complex issues, anticipating maintenance requirements, and ensuring functionality for end user needs. Develops technical solutions to unique system problems. Leads major projects, delegates tasks, and ensures quality results.
• Technical Expertise - Utilizes expertise to mentor and train associates within the work group. Participates in special projects and meetings as needed to convey critical technical insight. Serves as a technical resource for management, associates, and business units.
• Data Analysis - Collects data related to user requests and determines scope, time estimates, and system impacts. Inspects business specifications, programming specifications, coding, test plans, documentation, and implementation plans for accuracy.
• Provides 24/7 on call rotations

First Citizens benefits programs are designed to meet our associates where they are in life. Full time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: https://jobs.firstcitizens.com/benefits

Qualifications

Bachelor's Degree and 6 years of experience in Software application development and maintenance OR High School Diploma or GED and 10 years of experience in Software application development and maintenance

Preferred Education: Bachelor Degree

Preferred Area of Study: Computer Science

Preferred Area of Experience:

• 6 years of experience with ServiceNow development, specifically with a focus on CSM.
• Certification in ServiceNow and ServiceNow CSM
• Strong knowledge and hands-on experience in Webservices (REST and SOAP), with the ability to build and support ServiceNow Integrations
• Proven ability to lead, design, and implement complex ServiceNow solutions
• Excellent problem-solving skills and the ability to work independently as well as part of a team
• Strong communication skills, with the ability to effectively collaborate with both technical teams and business stakeholders