ServiceNow ITSM/CSM

Summary:

We are looking for a ServiceNow Developer with strong administration, development, and support skills on ServiceNow ITSM/CSM. The ServiceNow Developer role will work closely with business and product teams to achieve the desired outcome within the Agile Methodology.

A person should have excellent analytical and developer skills with exceptional verbal and written communication. As a part of ServiceNow practice, you will always be motivated and get opportunities to advance and experience in new areas to strengthen your capabilities and skills.

Key Responsibilities:

· Will be responsible to develop and implement different ServiceNow applications and integrations from initiation to completion, tailored to the customer requirements

· Creation/implementation/modification of ServiceNow ITSM/CSM/others components

· Maintain technical documentation and assist/participate in QA and user training activities.

· Understanding of the project delivery lifecycle and processes and... their implementation

· Scripting (JavaScript) for different modules for writing Rules, Updating/creating workflows, APIs etc

· Understand detailed requirements and own your code from design, implementation, test automation, and delivery of high-quality solutions to our customers

· Solving complex problems in a highly dynamic and agile environment

· Having a strong focus on code quality and reusability

Basic Requirements

· B.E./B.Tech in Computer Engineering or MCA or an equivalent education.

· 5-7 years of relevant experience in design and development with ServiceNow platform.

· Proficiency in scripting including JavaScript, CSS, HTML, Angular with experience in REST API integration will be a plus.

· Proficiency with ServiceNow framework and good understanding of UI Scripting, UI Action, UI Policy, UI Macro, Business Rules, Workflow development, service-now administration, Reporting in ServiceNow, SQL, Database view in ServiceNow.

· Experience across Waterfall and Agile project methodologies

· Dynamic team player with good verbal and written communication.

· Experience on one or more ITSM, CSM or other SNOW modules. Implementations will be a big plus.

Preferred Requirements

· ITIL Certified

· ServiceNow CSA

· ServiceNow CAD

• · Any additional ServiceNow certifications will be a plus