Team Lead - Global HR Coordinator (Workday/ServiceNow)

Company Description

About Ramboll

Founded in Denmark, Ramboll is a foundation-owned people company. We have more than 18,000 experts working across our global operations in 35 countries. Our experts are leaders in their fields, developing and delivering innovative solutions in diverse markets including Buildings, Transport, Planning & Urban Design, Water, Environment & Health, Energy, and Management Consulting. We invite you to contribute to a more sustainable future working in an open, collaborative, and empowering company. Combining local experience with global knowledge, we together shape the societies of tomorrow.

Equality, diversity, and inclusion are at the heart of what we do

We believe in the strength of diversity and know that unique experiences and perspectives are vital for creating truly sustainable societies. Therefore, we are committed to providing an inclusive and supportive work environment where everyone can flourish and reach their potential. We welcome... applications from candidates of all backgrounds and encourage you to contact our recruitment team to discuss any accommodations you need during the application process.

Job Description

As our Lead- Global HR Coordinator you will be responsible for day-to-day HR Administration tasks. You will be reporting to Global Head HR Service Center. You will work closely with your HR operations colleagues, Business Partners, recruitment, and various other support functions to ensure smooth delivery of and ensure HR operations will for ensuring the consolidation of all HR processes associated with the annual work cycle in HR. You also drive the administrative processes in the employee life cycle. Our services include administrative support ranging from i.e. maintenance of employee information in HR IT systems, compensation and benefit administration and supporting the HR processes.

Your key tasks and responsibilities will be

• Create a continuous improvement culture, proactively identifying processes for improvement and driving change responding to business requirements.
• As a manager you are responsible for the performance of your staff and ensuring the quality delivery of tasks as per country policies and procedures.
• Ensure compliance with Data Privacy and Protection Guidelines.
• Ensure timely inclusion of employees in insurance policies- medical, group accident and travel.
• Monitor internal HR systems and databases.
• Prepare and maintain MIS Report monthly.
• Handle escalation queries from employees & HR Colleagues and respond within timelines.
• General HR Operation support (Workday transactions, ServiceNow, Mailbox & HR Data Management) for the countries transitioned to Ramboll HR Service centre.
• Knowledge of the Global HR Operations (Multi country Experience) and providing services to various countries in a shared Service environment.
• Well versed with general HR processes in Workday – Hire, Employment Contracts, Onboarding, employee changes, Transfer, promotions, and Separations etc.
• Manage the team of Global HR Coordinators and delivery of onboarding process (Induction orientation, collecting support documents) for various Ramboll Locations.
• Collaborating with other support teams managers (Recruitment, IT, Admin, Finance) to set up relevant processes.
• Identify improvements on the workflow/processes and collaborate with team to implement necessary changes.
• Acting as single point of contact for Country / Regional HR Operations team and HR tech teams in HRSD.
• Lead or participate in relevant HR Operations projects across Ramboll globally where HR Operations is supported through Workday.
• Coordinating deployment activities with HR Operations area. Ensuring that all parts of scope are covered while transitioning the activities to HR Service Center.
• Ensure full documentation, Procedure and process flows according to the scope & plan for all the HR operation Processes.
• Validating & Taking Sign off on SOP documentation with HR Ops leadership team and respective HRD’s.
• Create and maintain quick guides, step by step guides and other training material for RSC HR team.
• Leading weekly/ Monthly update calls with Countries, Stake holders and HR Service Center Team.
• People/ Team management - Should have experience in managing team or direct reports who administer the day-to-day HR Operation support and Transition of new HR Initiatives to RSC HR. Smart Goal setting, performance reviews, effective feedback and support employees with IDP.
• Ensure proper Task allocation, resource utilization and driving the performance measures.
• Ensures there is a positive internal and external working relationship within team and with external customers by frequently communicating and soliciting feedback with both parties and by measuring customer satisfaction.
• Provide Operational dashboard to ensure effective management of HR Operations across all locations and countries.

Qualifications

From the moment you join Ramboll, we will support your personal and professional development so that you grow with the company. For this role, we believe your starting point is as below.

We are looking for self-motivated team members who meet the following requirements:

• You hold a master’s degree in HR or similar from a recognized university.
• You should have 10+ years of experience in HR preferably in Global HR Operations.
• You possess good skills in regional Stakeholder Management.
• Strong organizational skills and the ability to maintain detailed records.
• You should be confident in designing dashboards, scorecards & KPI Reports
• As a person you are trustworthy, and approachable with a high level of integrity and the ability to act at all levels in the organization.
• Your working style can be described as proactive, professional, and enthusiastic with a clear focus on what is achievable and how to create value and success from a client perspective.
• You demonstrate overview and a global mindset and perform collaboration effectively and efficiently taking a problem-solving approach.
• Your communication skills are at a high proficiency level as well as your language skills
• Fluency in English (written and oral) is a requirement.
• You are a skilled user of MS Office, particularly Excel, and preferably you are used to driving processes in the HR system (Workday)
• Should be confident enough of into interact with senior people in the organization and put across the point of view.
• Ability to work effectively under tight deadlines and ad-hoc requests of leadership.

Additional Information

We offer:

• A challenging and interesting workday characterized by continuous learning, in an environment where you have many to spar with and learn from.
• Opportunity to work with varied work tasks, across the organization.
• Opportunity to develop and influence your own area of responsibility.

Personal qualities that will help you succeed in this role include Very good communication and coordinating skills and fluency in verbal and written English. An innovative and problem-solving approach to your tasks. Enjoy working in a fast-paced environment and have a sense of urgency.

Ramboll in India

Ramboll has more than 1,800 experts working across five offices in India applying their passion to deliver innovative solutions in markets as diverse as Buildings, Transport, Planning & Urban Design, Water, Environment & Health and Energy. Founded in Denmark, Ramboll is a people company. We invite you to contribute to a sustainable future working in an open, collaborative and empowering culture.

Welcome to our Support Organisation

In Ramboll’s Support Organisation we take pride in keeping Ramboll running smoothly, enabling bright minds throughout the Organisation to focus on their areas of expertise as we tie together all parts of the business. We provide support within areas like Finance, HR, IT, Legal, Communication, Facility Management and more, coordinating efforts and securing common ground for the development and servicing of clients and markets.

How to apply

Apply online. Attach your CV, cover letter and relevant documents showcasing why you are the right fit for the role, and when you are available to start. We look forward to receiving your application