ServiceNow Solution Architect

Position: ServiceNow Technical Lead/Solution Architect

About Us...

Cognizant is one of the world's leading professional services companies, redefining our clients' Business, operating, and technology models for the digital era. Our unique industry-based, Consultative approach helps envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the NASDAQ-100, and is consistently listed among The most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com. About our ServiceNow practice:

Cognizant's Now Practice expands the entire platform beyond traditional implementations into strategic digital transformations. Our validated ability to assess, innovate, design, build, integrate and sustain opportunities keeps the client’s main goals top of mind while ensuring businesses stay relevant, brands are differentiated and profitable growth is achieved. We have successfully led over 9,500 transformations – delivering services globally and across the enterprise. We are a Global Elite Partner and product-line certified in all 9 ServiceNow domains across the platform. We have received the highest-tier certification from ServiceNow, Product Line Achievement, based on both our capability and the consistent and high satisfaction of our customers. We have twice won the ServiceNow Hackathon for innovation, named # 1 for Voice of the Customer by HFS Research and twice recognized since 2021 as NOW Partner of the Year. Our tenure and confirmed achievements make Cognizant a front runner to propose dedicated approaches on the NOW platform. ServiceNow Advisory Tech Lead/Solution Architect

You will participate and actively support our client nitiatives by building reliable, efficient, scalable and business-oriented solutions based on the Now platform. They are involved in design and architecture of complex systems on all levels, from legacy migrations of ITSM and other ServiceNow domain suite tools, through core platform setup, to integrations, automations, and orchestrations. The Solution Architect is responsible for delivering the Technical Architecture and Design, as well as technical mentoring and enabling the team to deliver world class solutions using the NOW platform. Duties & Responsibilities:

• Provides top level business and technology architecture consultancy services to our clients.
• Brings thought leadership and innovative solution ideas to clients.
• Responsible for client technical deliverables including client design documents and proposals under the direction of the Project Manager.
• Enforces systems design and architectural standards, maintains best practices and drives the core principles throughout the systems delivery lifecycle.
• Provides input to Statements of Work (SOWs) and assists in presenting proposals to existing and potential clients.
• Works with Customer Managers, Architects, Subject Matter Experts, Solution Designers, and senior levels stakeholders.
• Collaborates with a larger group of Business SMEs, solution, and technical architects to set technical direction for the delivery of solutions.
• Provides input to the design of ServiceNow-based industry vertical solutions as a recognized Architect leader.
• Supports implementation programs for complex enterprise scale solutions.
• Maintains ServiceNow certifications with the latest delta exams.
• Achieves additional certifications as dictated by changing business needs.
• Establishes self as, and serves as active technical liaison between client and ServiceNow product group.
• Assists in gathering and reviewing client’s business objectives and provides the appropriate technical design, addressing both their short-term tactical needs, and their long-term strategic needs.
• Review’s business requirement documents and/or user stories and provides technical solutions to align with those requirements.
• Provides technical design details in user stories which are complete, easy for developers to understand, and ready for development.
• Provides guidance, leadership, and technical oversight to technical resources to ensure best practice development on engagements.
• Provides input to the Release Planning sessions and Knowledge Transfer sessions.
• Coordinates with QA resources to ensure test cases are properly written / executed from a technical perspective.
• Provide hands-on development, when necessary.
• Accountable for all technology related client facing and internal deliverables. Knowledge & Skills:
• Minimum of 10+ years overall work experience and at least 5-7 years recent experience on the ServiceNow platform (Ideally multiple SNOW domain products…not just ITSM)
• Ability to design, architect and configure multiple applications / modules in the ServiceNow platform
• Minimum of 4 years of experience with common web technologies and networking (e.g. XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.)
• Understanding of the key technologies relevant to the ServiceNow integration solutions including: SSL, REST Web Services, LDAP, JDBC, ODBC, SOAP, SCP, FTPS, JSON
• Expert level working or developing with JavaScript. HTML5, Jelly, jQuery and AngularJS a plus
• Directory service integration experience (Active Directory, LDAP, etc.)
• Single Sign-on using various authentication methods (token, SAML 1.1, SAML 2.0)
• Experience developing and implementing systems using Agile/Scrum methodology
• Micro-services architecture knowledge, enterprise integration patterns
• Ability to design, architect and configure complex integrations between ServiceNow and third-party applications.
• Strong communication and customer relationship skills at executive level, and ability to adjust for audience appropriately.
• Advanced knowledge of Microsoft Office products.
• Advanced knowledge of business process mapping software such as Visio. Education & Work Experience
• Proven experience in ServiceNow implementations, acting as a Solution Architect
• ServiceNow Fundamentals Certification required
• ServiceNow Implementation Specialist in one domain required, more preferred
• ServiceNow Developer certification is preferred
• 5-7 years of related experience in developing ServiceNow, programming JavaScript, IT service management or other related technologies.
• Proven work experience running workshops, building out strategic roadmaps and being able to defend architectural and technical deliverables.
• Bachelor’s Degree in Computer Science, Management, Information Systems or related discipline or equivalent combination of education and experience. Work Authorization
• Cognizant will only consider applicants who are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.) Salary and Other Compensation:

The annual salary is between $140,000-$160,000 depending on related ServiceNow experience level

This position is also eligible for Cognizant’s discretionary annual incentive program, based on Performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law