ServiceNow Major Incident Manager

Hybrid, Krakow

What you will be doing:

As the ServiceNow Major Incident Manager, you will be the Process Owner for managing major incidents. Your primary responsibility will be to coordinate the resolution of major incidents as quickly as possible, ensuring they do not reoccur. You will lead the Major Incident Management process, ensuring seamless communication and collaboration across teams and stakeholders

Scope of responsibilities:

• Incident Coordination: Take charge of major incidents, coordinating investigations and resolutions with efficiency and precision.
• Task Assignment: Delegate tasks to relevant teams, ensuring a cohesive and timely response to major incidents.
• Stakeholder Communication: Manage communications during major incidents, keeping both business and IT stakeholders informed and updated.
• Post-Incident Review: Conduct thorough reviews of resolved major incidents to identify root causes and implement preventative measures.
• Process Ownership: Own the Major... Incident Management process, driving its mission and continuous improvement.
• Documentation: Develop and maintain comprehensive process and procedure documentation.
• Cross-Functional Resolution: Address and resolve any cross-functional issues that arise during incident management.
• Performance Monitoring: Monitor, measure, and report on the effectiveness of the Major Incident Management process, ensuring continuous enhancement.

What you need to succeed:

• At least 5 years of experience in IT service management or 2 years in a similar role.
• Strong knowledge of ITSM processes; ITIL Certificate v4 is a plus.
• Extensive hands-on experience with ServiceNow.
• Ability to analyze large volumes of technical data and thrive in a fast-paced environment.
• Excellent managerial skills with the ability to collaborate effectively with team members.
• Strong problem-solving, analytical, and time-management skills.
• Exceptional written and verbal communication skills in English at least C1 level

What’s in it for you:

• Discounts on Quality Products: Benefit from compelling discounts on our own-brand products (including Salomon, Atomic, Peak Performance, and more).
• Meaningful Projects: Contribute to responsible projects with dedicated teams, making a real impact and driving positive change.
• Continuous Learning: Access our e-learning platform with a wealth of engaging learning content to expand your knowledge and skills.
• Engaging Company Culture: Experience a workplace with a strong team spirit and an open, appreciative culture, where you'll feel valued and part of a supportive community.
• Smooth Transition: Benefit from a comprehensive onboarding program designed to help you integrate seamlessly into our organization.
• Career Growth: Elevate your career in the IT department.
• Global Exposure: Collaborate with a diverse, international team.
• Work-Life Balance: Enjoy flexibility, including hybrid work options, for a harmonious work-life balance in our modern and well-connected Kraków office.
• Employee Perks: Access a range of benefits such as discounts on Amer Sport's’ products, Udemy self-learning, private medical care, life insurance, bonuses, and more, all focused on your well-being.
• Inclusive Culture: Embrace a relaxed atmosphere without formal dress codes. Join us for annual events, and unwind in our chillout room with foosball and gaming consoles.
• Global Impact: Engage in diverse and challenging projects alongside colleagues from varied backgrounds.

Apply now!

If you have any questions or need clarification at any stage of the application process or during your journey with us, please don't hesitate to reach out to recruitment-cracow@amersports.com (HR). We're here to provide you with the support and information you need to make your experience with Amer Sports as smooth and enjoyable as possible. Your success and satisfaction are our top priorities, and we're always here to assist you!

Our Candidate-Centric Hiring Process:

At Amer Sports, we believe in making your journey through our hiring process as seamless and engaging as possible. We are committed to finding the best talent to join our team, and we appreciate the effort and time you invest in exploring opportunities with us. Here's a glimpse of what you can expect:

CV Screening Phone Screening Interview with the Hiring Manager Feedback & Decision

First application date: 29 May 2024

Employment type: Employee open-ended contract

Amer Sports

We are a global group of iconic sports and outdoor brands such as Arc'teryx, Salomon, Wilson, Peak Performance, Atomic, and Armada.

Our purpose is to elevate the world through sport. From courts to slopes, from cities to mountains, and everywhere in between, we inspire people to explore and experience the joy of sports and lead better, healthier lives.

With us, you get to inspire people to experience the joy of sports while building a network of like-minded people around the world. We have an open and relaxed culture that encourages you to grow professionally and tend to your wellbeing.

Our core values are:

• Always authentic

• Better together

• Committed to impact

• Driven to excellence

Our global community of 11,400 people operates in 41 countries. Amer Sports, Inc. shares are listed on the New York Stock Exchange.

Meet some of our passionate people, and learn how they are elevating the world through sport