ServiceNow Developer

Our client is seeking a highly motivated and skilled ServiceNow Developer to join their dynamic IT team in Manchester. The ServiceNow Developer position presents an exciting opportunity for someone ready to take charge of the support and advancement of ServiceNow, ServiceNow Discovery, and associated service management solutions within the IT Service Management domain. The primary focus of this role is to ensure optimal performance of the ServiceNow platform, crucial for the smooth operation of the business. This entails configuring and maintaining various modules such as Self-Service Portal, Incident, Request, Change & Problem, and Asset Management, as well as providing support for ongoing or upcoming ITIL / ITSM / ITOM initiatives.

Key Responsibilities:

• Administering the ServiceNow platform
• Managing business services and configuration item relationships within ServiceNow
• Supporting ServiceNow discovery tool for CMDB
• Installing and testing updates and new releases
• ... Collaborating with business users to refine business requirements and workflows, and translating them into technical specifications
• Configuring and customising the ServiceNow platform, including form tailoring, workflow administration, report setup, data imports, LDAP integration, custom scripting, and third-party software integrations
• Developing UI forms, fields, notifications, workflows, and JavaScript server/client code