ServiceNow TSM Implementation Specialist

Job Description

• Design and architect ServiceNow solutions tailored to the telecommunications industry, with a focus on telecommunication service management.
• Collaborate with stakeholders to gather requirements, define business processes, and translate them into technical specifications.
• Develop custom applications, modules, and integrations within the ServiceNow platform to streamline telecommunication service management processes.

Qualifications

• Minimum of 10 years of experience working with the ServiceNow platform
• Minimum two years of experience in ServiceNow Telecommunications Service Management (TSM)
• Certified System Administrator (CSA)
• Certified Implementation Specialist in CSM and FSM
• Bachelor’s degree in computer science, Information Technology, or related field.
• Strong understanding of programming fundamentals, including:
• Data types (strings, numbers, booleans, arrays, objects)
• Control structures (if/else, loops, conditional statements)
• Functions and... modules
• Object-Oriented Programming (OOP) concepts (classes, objects, inheritance, polymorphism)
• Proficiency in JavaScript, including:
• Syntax and semantics
• DOM manipulation and events
• Asynchronous programming (callbacks, promises, async/await)
• Error handling and debugging
• Responsive web design (RWD) and mobile-first development
• Single-page applications (SPAs) and client-side rendering
• Web performance optimization (WPO) and accessibility
• In-depth knowledge of ServiceNow development, including:
• ServiceNow architecture and data model
• Table and field structures
• Business rules, workflows, and approvals
• Scripting (JavaScript, Groovy, etc.)
• Integration with external systems (REST, SOAP, etc.)
• Experience with ServiceNow development tools, including:
• Studio (application development, scripting, and debugging)
• Update Sets (managing and deploying changes)
• ServiceNow APIs (REST, SOAP, etc.)
• Familiarity with at least 3 ServiceNow modules and applications, including:
• IT Service Management (ITSM