Training Solution Consultant

ServiceNow is currently seeking a Training Solution Consultant to create value-based, long-term, holistic training and adoption plans that allow ServiceNow enterprise customers to achieve their business outcomes.

What you get to do in this role:


• Be the trusted expert in the full ServiceNow Training catalog and product portfolio; make recommendations on new or expanded offerings based on customer requirements.

• Collaborate with internal and external stakeholders to design, propose, and execute on enterprise customer training strategies that span the customer size and industry.

• Work collaboratively with ServiceNow training sales representatives and to support in pre-sales opportunities by creating value-based training solutions aligned to the customer’s overall platform strategy.

• Influence, create, and maintain training playbooks and resources, including proposal templates and training plan templates.

• Provide leadership, guidance, and training to Training Account Executives... and other members of the ServiceNow sales team on training approach, scope, and strategy for key customer accounts.

• Conduct formal Training Strategy Assessments for select ServiceNow accounts in collaboration with customer success squads to help customers leverage their training entitlements.

• Conduct account research to inform training strategies, including using the ServiceNow platform to run reports on training and financial data.

• Provide thought leadership around enterprise training best practices, including creating community blogs, internal knowledge articles, and interviewing subject matter experts.

• Curate resources and information for external and internal stakeholders by distilling complex training topics down to digestible concepts, and then clearly documenting them.

• Be a training evangelist – present on training topics and the training strategy to other ServiceNow teams to drive awareness of the value of training in customer accounts.

• Define and test requirements for training sales tools used and drive continuous improvement of internal processes.

• Travel up to 10-15% (worldwide) per year for occasional conferences & events.

• Knowledge and hands on experience selling and implementing ServiceNow training solutions or similar preferred.

• Current Certified System Administrator (CSA) or other ServiceNow certifications preferred.

• Fluency in German and French is highly preferred.

• 1-3+ years of experience in Change Management or training at an Enterprise level preferred.

• 3-5+ years of deep experience effectively developing learning strategies for Enterprise-level organizations.

• Strong working knowledge of MS Office applications, especially, Microsoft PowerPoint and Excel, with demonstrated ability to create customer-facing proposals.

• A proven ability to consolidate and interpret technical information and translate it in a meaningful way for key stakeholders.

• Experience incorporating analysis and reporting into programs.

• Strong executive presence and presentation skills at an Enterprise level.

• A focus on succeeding as a team and a customer-first mindset.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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