ServiceNow Administrator

Primary Responsibilities

• Configure out of the box workflows and create/maintain custom workflows.
• Hands-on implementation and support experience with ServiceNow ITSM application suite...
• Hands-on experience working with implementing and supporting the following ServiceNow platform features/functions including CMDB, Asset, Service Catalog, Workflows, Knowledge and Change.
• Integrate ServiceNow applications with 3rd party partners to support the data migration.
• Perform data load, mapping, and transforming, Dashboards, Access Controls, Database Views, User interfaces (forms and navigation), Scheduled jobs/reports.
• Troubleshoot and resolve problems.
• Manage User/group including the data loads.
• Responsible for the design and build of ServiceNow Applications and integration to other applications and platforms; including architecture, languages, best practices and methodologies in an Agile Scrum environment.
• Provide strong development and project on-track and on-task and collaborate on an ongoing project in both new and enhancements development between engineers, developers, analyst and other team members.
• Follow, maintain and apply documentation best practice policies, procedures and process throughout ServiceNow development.
• Work closely with business and IT teams to gather input to support ongoing business needs for Service Now configuration, implementation and support.
• Review and apply requirements from external and internal team and align into ServiceNow development.
• Developing user friendly catalog items with experience writing workflows.
• Utilizes available programming methodologies and languages and adhere to coding standards, procedures and techniques while contributing to the technical code documentation.
• Support platform upgrades as needed.
• Design and implement solutions following established Configuration Management policies and standards.
• Integrate data from multiple data sources into a unified CMDB, ensuring data quality and integrity are maintained.

Basic Qualifications

• At least 2 years of experience with ServiceNow administration.
• Certified System Administrator (CSA) including delta release certification through the current release.
• Experience with ServiceNow upgrades.
• Assist establishing coding standards to help with consistency.
• Strong analytical, problem-solving and decision making capabilities.
• ServiceNow Partner accreditations and/or micro certifications.
• ITIL v3 Foundations Certification a plus.
• Certified ServiceNow Developer is a plus.
• Ability to be a self-starter, pay strict attention to detail, and multitask across multiple projects and clients in a fast-paced, team-based environment.
• Experience or familiarity with agile development and testing methodology.

Job Type: Contract

Pay: $45.00 - $50.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Experience level:

• 3 years
• 4 years
• 5 years

Schedule:

• Monday to Friday

Experience:

• VMWare: 1 year (Preferred)
• Linux: 1 year (Preferred)

Security clearance:

• Confidential (Preferred)

Work Location: Remote