ServiceNow Developer

Job Description and Duties

The Information Systems Division (ISD) California Departmental of Social Services (CDSS) is seeking critical thinkers who can identify and improve Information Technology (IT) operations, are highly motivated self- starters, and possess excellent written and oral communication skills. If you enjoy collaborating with IT partners to find ways to streamline and automate... processes to make them more efficient, this is the perfect position for you.

The ServiceNow Developer will use a systematic approach to analyzing departmental processes, identifying opportunities, and implementing improvements via the ServiceNow platform. They will closely interact with various levels of ISD leadership, IT staff, customers, vendors, and subject matter experts throughout the department to research, analyze, and evaluate processes, as well as identify methods for improvement.

The primary duties of the IT Associate include aiding in the implementation of solutions while supporting the operation and maintenance of the ServiceNow platform. This includes research, development, configuration, testing, troubleshooting, and iterative improvement of business application services. The IT Associate will work as part of a scrum team.

Benefits: The state offers comprehensive benefits including health, dental, vision, long-term care and disability insurance, as well as paid leave. Please see the Benefits section below for more details.

Telework / Remote Work Information: This position may be eligible for hybrid telework under California Government Code Section 14200 for eligible applicants residing in California. All telework schedules are subject to change and may be reevaluated at any time. Specific telework arrangements may be discussed in more detail with the respective hiring manager. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the Department of Social Services policies. Headquarter location will be designated based on the selected candidate's primary residence location, and/or the closest CDSS location.

Need help understanding the examination and hiring process? Do you have a question about CDSS? We'd love to hear from you! Please contact us at . Please include the job classification and job control number in the subject line.

You will find additional information about the job in the . Working Conditions

This work location is very convenient! The CDSS is located two blocks from the light rail and public transportation: within walking distance to the State Capitol, parks, restaurants, farmer’s markets and the Golden 1 Arena. Our building has easy access to I-5, Highway 50, and Highway 80. Special Requirements

Please Note: A Statement of Qualifications or Supplemental Questionnaire must be submitted along with your application in order to be considered for this position. T he SOQ must be no more than two pages in length, single-spaced, using Arial 12-point font, and must have the applicant's first and last name and SOQ in the upper left corner.

• Please describe your experience or role in the creation, development, configuration, or administration of automated workflows or cloud platforms such as ServiceNow, SharePoint, Power Automate, Access, Excel, or any other similar systems.

This position is subject to fingerprinting clearance by the Department of Justice.

You are required to complete employment history on the application form (STD 678). You may be disqualified from the hiring and selection process if the employment history is not complete. Resumes will not take the place of employment history.

If you are meeting minimum qualifications with education, you must include your unofficial transcripts for verification. If selected, you may be required to provide office transcripts at the time of hire.

Training and Development assignments may be considered based on the availability of eligible candidates and are subject to approval by the Hiring Authority prior to appointment. Training and Development assignments are temporary in nature and shall not exceed twenty-four (24) months.

Candidates who reside outside of the State of California may be admitted to the job interview, but they must provide proof of residence in California prior to being eligible for an appointment. Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

We encourage you to apply, regardless of whether you think you meet 100% of these skills below. Please highlight your knowledge, skills, and experience related to the below desirable qualifications in your application package.

• Experience in the creation, development, configuration, or administration of automated workflows or cloud platforms such as ServiceNow, SharePoint, Power Automate, Access, Excel, or any other similar systems.

• Excellent analytical skills with demonstrated ability to work independently, think logically and creatively, apply a range of analytical and research tools, identify gaps and opportunities for improvement, make sound recommendations, and develop solutions based on the recommendations.

• Experience using strong verbal and written communication skills to present information to all levels of stakeholders, including management, business and technology staff, and solution partners, to prepare and present written recommendations, and to report project information accurately and timely.

• Ability to exercise initiative, good judgment, honesty, and make timely decisions while maintaining positive and trusting working relationships.

• Ability to plan, organize, communicate, and adapt to changing assignments and priorities, and work effectively under pressure to meet deadlines.

• Experience working in a team environment.

• Familiarity with or willingness to learn Azure DevOps for continuous integration and deployment processes. Benefits

There are many benefits to joining our team! The State of California has a generous benefits package that includes medical coverage, CalPERS pension upon retirement, two weeks paid vacation per year, two weeks paid sick leave per year, two paid Professional Development Days, one paid Personal Holiday, pre-tax parking fee program.

TRANSPORTATION REIMBURSEMENT

• Public transit (mass transit) passes.
• 100 percent discount on public transit passes sold by state agencies, up to the monthly exclusion amount provided by the Internal Revenue Service (IRS).
• 100 percent reimbursement on public transit passes purchased by state employees, up to the monthly exclusion amount provided by the IRS.
• Vanpool drivers and riders
• 100 percent reimbursement on the monthly fee, up to the monthly exclusion amount provided by the IRS.

Examination Information

Services must apply and compete through the State recruitment process. Applicants who successfully pass the examination will be placed on an eligibility list used to recruit for positions.

To apply for the examination for this position, click on the link below to search for the examination and follow the “How to Apply” instructions in the examination announcement:

If you already have list eligibility for this classification, you do not need to retake the examination, except when your list eligibility expires. For questions regarding the examination process and/or career opportunities with the California Department of Social Services, please contact the Examination Unit at .

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications -

(SOQ) Please see the Special Requirements section of this job advertisement for detailed instructions for the SOQ submission.

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