Service Now Architect

Overview:

NSC Global is currently looking for a Service Now Architect to join our growing company...

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.

POSITION: Service Now Architect

JOB TYPE: Direct Hire (Temporary, with possibility of becoming Permanent) with NSC Global START DATE: IMMEDIATELY

We are seeking an experienced and highly skilled ServiceNow Architect to join our team. The ideal candidate will be responsible for designing, developing, and implementing ServiceNow solutions to meet the needs of our organization. The ServiceNow Architect will collaborate with various stakeholders to understand business requirements and translate them into effective technical solutions. Responsibilities:

• Lead the design and implementation of ServiceNow solutions such as ITSM, ITOM, ITBM, Application Portfolio Management, CSDM and Asset Management to meet business requirements.
• Analyze and document business processes and requirements to ensure successful configuration and development of the ServiceNow platform.
• Collaborate with stakeholders to understand their needs and provide technical guidance on ServiceNow best practices.
• Develop and maintain ServiceNow workflows, forms, reports, and integrations.
• Configure and customize ServiceNow applications based on specific business needs.
• Provide technical expertise and support to the development team during the implementation and integration phases.
• Conduct regular reviews and audits of the ServiceNow instance to ensure optimal performance and security.
• Stay updated with the latest ServiceNow features, functionalities, and industry best practices.
• Mentor and provide guidance to junior team members and promote a culture of continuous learning and development.
• Identify opportunities for process improvements and automation within the ServiceNow platform.

Qualifications:

Requirements:

• Proven experience working as a ServiceNow Architect or in a similar role for at least 5 years.
• In-depth knowledge of ServiceNow platform architecture, design, and development best practices.
• Strong proficiency in ServiceNow modules such as IT Service Management (ITSM), IT Operations Management (ITOM), IT Business Management (ITBM), and Asset Management.
• Expertise in different modules which includes Discovery, Service Mapping, IRE, LDAP, Import Sets, Notifications, Events, ACLs, Flows, Workflows, Service portal
• Expertise in ServiceNow scripting (JavaScript, Glide), API integrations, and web services.
• Excellent analytical and problem-solving skills with the ability to translate business requirements into technical solutions.
• Solid understanding of ITIL processes and methodologies.
• Experience in leading and managing ServiceNow implementation projects from start to finish