ServiceNow Architect

Job Title: ServiceNow Architect

Location: Columbus OH (Hybrid...

Duration : Long term project

Need USC GC only

Roles/Responsibilities

• Technical Management
• Client satisfaction on the technical dimensions of the Supplemental Services and ServiceNow application
• High-quality, on-time, on-budget delivery of steady-state technical functions, work products, and Technical Management.
• Manage the overall technical health of the enterprise ServiceNow instances, including Technical Debt
• Monitor technical performance and identify remediation steps, opportunities for improvement.
• Manage technical program risk, including definition, analysis, mitigation strategies and implementation.
• Contribute to architectural and technical perspective to optimization initiatives and technical roadmaps
• Architect, test, document, and promulgate new technical approaches to challenging technical problems.
• Define and oversee implementation of the steady-state processes for the technical team including work products, templates and libraries, follow standards, release criteria, and established release calendar.
• Drive steady-state technical teams to continuous improvement to processes and development.
• Submit management reports to steady-state contractor and ESM administration on the health of the overall technical application, performance, backlog, agency implementations, work products, and processes.
• Oversee all steady-state and IDA/project technical implementations and development for the enterprise ServiceNow program/project through architectural and development standards review(s).
• ServiceNow Relationship
• Manage ServiceNow technical relationship; manage ServiceNow tickets on behalf of the state.
• Standards and ArchitectureDevelop and update Enterprise ServiceNow
• Architectural
• Technical Development standards
• Best Practices
• Prepare, update, review, and ensure currency of Architecture Documentation.
• Review all proposed architectural change