Looking for ServiceNow Admin and JIRA - HYBRID at RI

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JIRA and ServiceNow Administrator...

Hybrid Position Hybrid 3 days onsite and 2 days remote in Providence, RI

Hours Per Week: 35 hours

Location: Providence, RI

Project Duration: Approximately 1 year

Responsibilities:

Administration:

Manage Jira Premium Cloud instances and recommend options to optimize and secure workflows and permissions to allow for disparate teams to use Jira and Confluence in a manner that best suits their team.

Configure, build out and manage workflows, projects, schemas, and screen schemes that utilize Atlassian best practices to meet business and stakeholder needs.

Manage all aspects of the Atlassian tool chain including workflows, custom fields, schemes, add-ons, and integrations.

Construct custom reports and dashboards using various filter types in JIRA.

Perform advanced troubleshooting tasks on Atlassian nodes including resource utilization and stack trace analysis.

Build new Jira projects, and author workflows based on user requirements.

Setup integration between Atlassian and other productivity, developer, and analytics tools.

Manage the Confluence environment and create spaces, pages, page templates as necessary.

Configure JIRA and provide guidance to lean-Agile teams to include customizable workflows, team performance reports, integration with development and CI tools.

Maintain proper balance between standardized views and processes that help the organization stay Agile-compliant.

Manage user permissions for tools according to the needs of projects and teams.

Perform application and system administration tasks.

Test new versions of the tools and plug-ins to ensure compatibility.

Work with JIRA filters, reporting, dashboards, workflows, fields, and JIRA administration.

Work with ServiceNow developer to configure integrations and reports between Jira and ServiceNow.

Project Management:

Responsible for all features of the Atlassian suite of applications for the organization.

Interact with technical and project teams.

Recommend and manage licenses for the Atlassian suite products and add-ons.

Responsible for administration, maintenance, upgrades, enhancements to JIRA, Confluence and integrations with other tools and plugins.

Ensure system availability of all Atlassian tools based on defined SLAs.

Support for s/w deployment and maintenance projects.

Implement cross-functional department workflows to maintain the highest level of quality.

Qualifications:

Proven experience as a Jira Administrator with a strong understanding of Jira and Service Now configuration, customization, and best practices.

Experience with using Jira Software for project and portfolio management.

Certification in Jira Administration.

Experience with Jira and Service Now development, including scripting and creating plugins.

Strong problem-solving skills and the ability to work independently and in a team environment.

Excellent communication and interpersonal skills.

Experience with Atlassian products (Confluence, Bitbucket) and integrations.

Experience with database management, JQL and SQL.

Looking for ServiceNow Admin and JIRA - HYBRID at RI