IT Service Manager - ServiceNow

IT Service Manager - ServiceNow Miejsce pracy: KrakówTechnologies we use Expected

• ServiceNow About the project

Hitachi Energy IT have initiated an IT Transformation program for the set up and migration to a new “stand alone” global IT environment. We are looking for a talented IT individual to be part of building and operating a new IT function equipped to meet our future needs.

As a ServiceNow Service Delivery Manager your role will be to ensure the effective delivery and support of ServiceNow services provided by external vendors.

If you are a motivated self-starter who has a passion for excellence and values education, integrity, innovation, and success, this is a role for you! Your responsibilities

• Oversee the delivery of ServiceNow services and ensure they meet the agreed service levels and quality standards
• Generate and analyse service delivery reports to identify areas for improvement and provide regular updates to management on service performance and improvement... initiatives
• Act as the main point of contact for all ServiceNow-related issues and escalations
• Ensure seamless service delivery by coordinating with various stakeholders, including internal teams and service providers
• Liaise with the stakeholders to understand their needs and ensure ServiceNow services are aligned with business objectives
• Conduct regular service reviews and gather feedback to improve service delivery
• Analyse incident trends and implement proactive measures to reduce future incidents in collaboration with the service providers
• Plan and manage ServiceNow releases, including testing, documentation, and deployment
• Oversee the change management process for ServiceNow to ensure changes are implemented with minimal disruption
• Lead and manage a team of ServiceNow Business Analysts as well as coordinate closely with delivery teams from the service providers
• Ensure ServiceNow services comply with organizational policies and regulatory requirements (e.g. internal and regulatory controls) Our requirements
• At least 8 years of experience managing service delivery within IT (minimum 3 years managing the delivery of ServiceNow services)
• Degree in software engineering, computer systems, or similar
• In-depth knowledge of ServiceNow platform capabilities, modules, and best practices
• Strong analytical skills to identify and resolve issues promptly
• Experience in leading and motivating a team, manage conflicts, and foster a collaborative work environment
• ITIL Foundation certificate required
• Demonstrated experience in working collaboratively in geographically dispersed team
• Fluent spoken and written English, ability to formulate complex topics in everyday language Benefits
• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• flexible working time
• fruits
• integration events
• corporate library
• coffee / tea
• drinks
• parking space for employees
• leisure zone
• sharing the costs of tickets to the movies, theater
• sharing the commuting costs
• employee referral program

Hitachi Energy Services Sp. z o.o.

At Hitachi Energy our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world’s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries. Headquartered in Switzerland, we employ around 38,000 people in 90 countries and generate business volumes of approximately $10 billion USD. www.hitachienergy.com