ServiceNow Developer - Strategic Portfolio Management (SPM)

WHO WE ARE

Pivot Point Consulting enables healthcare organizations to realize the most value from their technology and resources through Managed Services, Data & Analytics, EHR, ERP, Advisory, Virtual Care and Cybersecurity services. Its award-winning industry experts deliver Consulting, Managed Services and Talent Solutions to providers, payers, life sciences and technology organizations...

The firm is currently ranked #1 Best in KLAS: Managed IT Services and has been repeatedly recognized as a top performer by KLAS in multiple categories, including #2 Best in KLAS: Partial IT Outsourcing (renamed Managed IT Services in 2023) and Best in KLAS: Overall IT Services Firm in 2022 and #1 Best in KLAS: Overall IT Services Firm in 2020. For more information, visit pivotpointconsulting.com.

ROLE

As a ServiceNow SPM Developer specializing in Strategic Portfolio Management, you will be responsible for designing, configuring, and maintaining solutions within the ServiceNow platform to support strategic portfolio management processes. Your role will involve collaborating with stakeholders to understand strategic objectives, designing custom solutions, and implementing functionalities to optimize strategic portfolio management processes and ensure accurate data.

RESPONSIBILITIES

• Develop, customize, and configure ServiceNow modules, particularly focusing on Strategic Portfolio Management functionality.
• Collaborate business stakeholders to understand business requirements and translate them into technical solutions within the ServiceNow environment.
• Design and implement workflows, automation, and integrations to streamline SPM processes and ensure data accuracy.
• Implement best practices for demand management, project management, AGILE, resource management and capacity planning.
• Troubleshoot and resolve issues related to SPM processes, data discrepancies, and system integrations.
• Provide technical expertise and guidance to support continuous improvement initiatives related to SPM and other relevant areas
• Stay updated with the latest ServiceNow features, enhancements, and industry trends to drive innovation and efficiency in asset management practices.
• Collaborate with cross-functional teams, including IT operations, project management office, etc, to ensure alignment of SPM processes with organizational objectives.
• Document technical designs, configurations, and procedures to facilitate knowledge sharing and maintain system documentation.
• Provide on-call support for the platform on a rotating basis with other team members.

EXPERIENCE

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proven experience as a ServiceNow developer with a focus on Strategic Portfolio Management.
• Strong understanding of strategic portfolio management concepts and methodologies, including demand management, project management, AGILE, resource management and capacity planning.
• Proficiency in ServiceNow platform development, including scripting (JavaScript, Glide), workflows, UI policies, and integrations (REST, SOAP, MID Server).
• Experience in designing and implementing complex ServiceNow solutions.
• Excellent analytical and problem-solving skills with the ability to troubleshoot technical issues and propose effective solutions.
• Strong communication skills with the ability to effectively collaborate with cross-functional teams and stakeholders.
• ServiceNow certifications (e.g. SPM Certified Implementation Specialist) preferred.

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law, Vaco believes that the following salary range reasonably estimates the base compensation for an individual hired into this position in geographies that require hourly pay range disclosure: $80 - $95.

EEO Notice

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .

Vaco also wants all applicants to know their rights that workplace discrimination is illegal.

By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal