Service Desk Technician (ITIL , ServiceNow)

Role :Service Desk Technician (ITIL , ServiceNow)

Role Location : Maidstone, UK

Role Type : Contract

Language- Spanish, English

Job Description :

Professional experience on the job:

2 years of experience as a Level 2 Service Desk/Help Desk Technician in a medium to large multinational organization.

Professional experience on the functional area:

Professional experience

2-5 years of Professional experience in the IT functional area.

Areas of experience:

2+ years of experience using IT Service Management (ITSM) modules such as Incidents, Requests, Knowledge Base, Problem Management preferably through

ServiceNow

• Experience with Windows 10/11

• Experience using IT service management solution ServiceNow

• Excellent customer service skills and excellent organization skills.

• Experience with hardware and software support, troubleshooting, system imaging, hardware repair support (i.e. laptops, desktops, and printers), upgrade, upgrade, and deployment projects

• Must have... scheduling flexibility to support the business during regular business hours, possible evenings and weekends.

• Able to spend a significant portion of the day unpacking and installing hardware such as printers. Must be able to lift 25 pounds

• Strong analytical, problem-solving and decision-making capabilities

• must have experience breaking down complex technical information in a simple way

• Strong collaboration, teamwork and relationship building skills at multiple levels and functions in the organization.

• Strong communication skills in writing, speaking and presentation