ServiceNow Architect - CSM

The Architect will be responsible for overall architectural design and delivery assurance. GlideFast's Architects have broad technical and process knowledge across a wide portfolio of GlideFast's services and products. They work closely with the Business Process Consultant to create Stories by crafting the technical approach for each. The Architect will be crucial in providing administration... application development, maintenance, and technical support by using good practice web programming techniques to configure robust solutions to the client utilizing the ServiceNow platform.

Responsibilities

• Create expert level JavaScript and ServiceNow JavaScript API's
• Write/create custom business rules, client scripts, script includes, UI policies, ACL’s, data policies, UI scripts
• Lead and participate in development effort of solutions in three (3) or more of the following specializations:

-ServiceNow Mainline Application(s) (ITSM, ITBM, CSM, HR, ITOM, ect)

-Service Portal (HTML, CSS, AngularJS, SASS, Bootstrap)

-Custom Application Development (Scoped Applications)

-3rd Party Integrations Development (REST, SOAP, MID Servers, etc)

• Lead customer workshops and assist with demos as well as gathering technical and functional requirements.
• Create overall technical architecture, including design documentation and process flows, for ServiceNow implementations that align with customer business requirements
• Review developers’ code and provide recommendations/best practices to ensure success
• Partner with Business Process Consultants and attend requirements review and validation sessions as required
• Participate in scrum ceremonies
• Deliver measurable, positive results within the client and team’s timeline resulting in positive feedback from clients

Qualifications:

• Expertise designing and implementing ServiceNow CSM
• 3+ years delivering/architecting technical solutions on the ServiceNow platform
• 4+ years in a consulting role, delivering software implementations preferable
• Expertise with JavaScript and ServiceNow JavaScript API's
• Working proficiency in the following skills are encouraged:
• Web service proficiency (REST, SOAP) as well as XML and JSON knowledge
• Practical knowledge or experience with Operating Systems (Linux, Windows)
• Thorough knowledge of networking concepts such as IP Addressing, Firewalls, ports
• Knowledge of relational databases (MySQL, MSSQL, Oracle)
• Experience in multiple application architectures and supporting technologies
• Experience with scripting languages such as PERL, JavaScript, Python, and Shell
• Strong consultative skills for software service delivery to lead customers in improving their processes and organizational models
• Strong knowledge in ITIL foundation is required
• Be a great leader and team player with a record of accomplishment in managing multiple complex tasks
• Thorough working knowledge in IT Operations Management or IT Service Management is critical

Certifications/Education

• ServiceNow Certified System Administrator
• ServiceNow Certified Application Developer
• ServiceNow Mainline Implementation Certification
• ITIL v3 or v4 Certification preferred

What we offer?

Health, Dental, and Vision Insurance

Flex Paid Time off

401k Retirement Plan

Long and Short-Term Disability

Life Insurance

Referral Program

Quarterly bonus opportunities for billable employees

Employee Recognition and Rewards- bonus opportunities for employee contributions and achievements

Professional Development through training and advancement opportunities

Work from home

Annual GlideFest Conference

Wellness Programs

Philanthropic Opportunities

EEO Employer

Apex Systems, LLC d.b.a. GlideFast Consulting is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact recruits@glidefast.com.

The starting pay range for this role is $150,000 - $180,000. Actual compensation will

depend on a number of factors, including actual work location, relevant experience (internal

or external), technical skills, and other qualifications