Enterprise Solution Consultant (ServiceNow)

Enterprise Solution Consultant

India - Remote

Why Us

NewRocket, a global, full-service Elite ServiceNow partner, helps top enterprise leaders solve their toughest business problems and navigate change with confidence. Our mission it to go beyond, creating meaningful experiences for our employees and customer. Our vision is to be the go-to ServiceNow Guide, creating extraordinary results, with ServiceNow.

NewRocket has been awarded the “2024 BEST Award”, “2024 ServiceNow Customer & Industry Workflows Delivery Success Partner (CIWF)”, “2023 ServiceNow Worldwide Customer Workflow Partner of the Year” and “2023 ServiceNow Creator Workflow Partner of the Year”.

We are #GoingBeyond. Come join our Crew!

The Role

NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments. Founded with the insight that technology has the power to make people’s lives better and recognized as one of the world’s most innovative... companies, ServiceNow provides a platform that makes workflows work.

The Role

The Enterprise Solution Consultant is focused on building credibility and trust with business and technical leaders in our largest customers by developing complex business solutions and cross-functional strategies. The Enterprise Solution Consultant brings technical expertise, real-world experience, strong executive engagement skills and an inspirational mindset to help our customers understand the opportunities of the “platform of platforms” vision. The Enterprise Solution Consultant will elegantly articulate the advantage of ServiceNow being built on a single cloud platform consisting of a single user interface, one code base and one data model. The Enterprise Solution Consultant may also have leadership responsibility for Solution Consultants and Senior Solution Consultants.

Key Job Responsibilities and Accountabilities:

• Develop high-complexity enterprise-wide business solutions by engaging with customer executives to identify pain points and opportunities to deliver value and then translate them into solutions from NewRocket and ServiceNow
• Accountable for a mission crew’s performance throughout the pre-sales cycle
• Work with a wide variety of customers, colleagues and partners to help them understand the power of the Now platform and the potential opportunities of the future of work with NewRocket
• Lead architecture and design engagements to demonstrate how NewRocket meets the needs of strategic customers, including; IT Transformation, Digital Products/Services, Platform as a Service, Enterprise Service Management, and the co-creation of industry specific solutions; leverage best practice and industry standards to build customer trust and architect best in class solutions.
• Act as technical leaders for NewRocket’s customers most complex solutions, designed to ensure that they can realize the value they need.
• Understand the business strategy of the customer and articulate how NewRocket can enable and deliver value to their organization with ServiceNow, seamlessly integrating into their current and future technology landscape
• Understand the detail behind the ServiceNow, NewRocket’s solutions, and platform of platforms architecture and communicate it at various levels
• Work with architecture development methods, modelling approaches and architecture patterns for integration
• While collaborating with customers, partners, the broader NewRocket Team, and ServiceNow, the Enterprise Solution Consultant will create and communicate high-level architectures and strategies that are both written and verbal, to audiences up to and including the CIO/CTO level; requires a high degree of discretion and influence while communicating at the highest level of client organizations
• Interact at multiple levels within a customer account (Enterprise Architects, Domain Architects, Directors, VPs, and CXOs) and maintain these relationships throughout their customer journey.
• Provide thought leadership and collaborate with internal ServiceNow business units
• Identify, lead and contribute to the creation of best practices, white papers, sales workshops, etc
• Where applicable, manage, coach, mentor, and lead a team of Solution Consultants and Senior Solution Consultants

What You Bring Along

• Experience with Enterprise Architecture or Application Architecture pre-sales in a software vendor or professional services environment.
• Excellent understanding of the architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation
• Passion and energy for building business relationships and is accustomed to driving the simplification of complex concepts into compelling customer proposals
• Drive for results using out-of-the-box innovative thinking together with excellent problem-solving skills
• An intrinsic ability to understand and prioritize work and is willing to make big bets when the time is right, to invest time and energy in the right areas.
• Willingness to jump-in and roll-up their sleeves alongside customers, colleagues and partners to get things done faster and better.
• A track record of success in using Human Centered Design techniques to explore the customers current reality and set a vision for the future.
• Expertise designing, implementing and managing advanced architectures in an application domain and integrating multiple systems or platforms
• Familiarity with common Enterprise and Industry Architecture frameworks such as: TOGAF, Zachman, IT4IT, BIAN, TMForum, etc.
• Experience and understanding of multiple technical domains - application, data, DevOps, AI/ML, integration, big data, mobility, analytics, etc.
• Intrinsically curious and passionate about researching current and emerging technologies and developing innovative solutions
• Experience presenting architecture concepts, designs, and goals to technology leaders and partners

Education and Experience:

• 8+ years of proven success in influencing senior technology leaders to drive change in a pre-sales, customer, or delivery focused role.
• Bachelors Degree in Computer Science, Computer Engineering, Information Systems, or military service, and/or equivalent experience
• ServiceNow sales certifications and pre-sales certifications
• ServiceNow Certified System Administrator

We Take Care of Our People

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact hr.in@newrocket.com