ServiceNow CSM Specialist

At Softgic, we work with the sharpest minds, with those who build, with those who love what they do, with those who have a 100% in attitude, because that's our #Coolture. Join our purpose of making life easier with technology and be part of our team as ServiceNow Business Technical Consultant (BTC).

We are seeking a skilled ServiceNow Specialist with expertise in Customer Service Management (CSM) to join our team. This role will be responsible for designing, implementing, and optimizing ServiceNow solutions to enhance customer service operations and drive customer satisfaction. The ideal candidate will have a solid background in ServiceNow CSM modules, including Incident Management, Problem Management, and Service Request Management.

Requirements

• ServiceNow Certified System Administrator (CSA) certification is required.
• Proficiency in JavaScript, Angular, and HTML for customizing and developing ServiceNow CSM solutions.
• Minimum of 5 years of experience in ServiceNow... implementation, with a focus on Customer Service Management modules.
• This role requires bilingual candidates in English and Spanish / English and Portuguese.

Benefits

• We're certified as a Great Place to Work.
• Opportunities for advancement and growth.
• Paid time off.
• Formal education and certifications support.
• Benefits with partner companies.
• Referral program.
• Flexible working hours