ServiceNow Developer

Credence Management Solutions, LLC

McLean, VA

Posted 7 days ago

Credence Management Solutions, LLC (Credence) is seeking a ServiceNow Engineer who will assist in the technical solution and development / implementation of ServiceNow modules, including a major re-platforming effort of legacy applications to the ServiceNow platform. As a ServiceNow Engineer, you will deliver products and services defined throughout the life cycle of the project and resolve... post-production deficiencies. You will also, manage and participate in designing and developing Now Intelligence analytics, ServiceNow Predictive Intelligence Reports, ServiceNow Workflow, Business Rules, Dashboards, Script Includes, Notifications, Integration, Content Management System (CMS), and ITSM Modules, including Incident Events, Problem Management, Change Management, Knowledge Management Database / Known Error Database (KMDB / KEDB), Request Management, Service Catalog, Asset Management, Configuration Management Database (CMDB), Human Resources Service Management (HRSM), and other ServiceNow modules, as required.

Requirements elicitation, design, development, testing, training, and implementation support
Managing the ServiceNow solution design, development, testing, and go-live support
Transitioning legacy platforms to ServiceNow
Creating and managing ServiceNow Reports and Dashboards
Creating and developing Predictive analytics and enable better business decisions
Understanding the business context and how to translate business and functional requirements into a sustainable ServiceNow implementation
Working with project resources to define sustainment governance and processes as part of operational transition
Providing insight and expertise into the ServiceNow platform capabilities and roadmap
Working with technical subject matter experts (SMEs) to identify and refine data requirements
Working closely with the ServiceNow technical team to convert requirements into design and migration steps
Working with customer SME’s and senior leadership to ensure systems requirements are met
Ability to maintain and develop scoped applications
Create and maintain notifications, workflow, SLAs, ACLs
Develop and modify ServiceNow workflow, forms, lists, UI compoments
Experience with external data import, transform maps, fix scripts
Proficient with business rules, client script, ui policies, ui actions, script includes, flow designer, notifications
Develop and maintain reports, dashboards, interactive filters, scheduled tasks
Minimum US Citizen with the ability to obtain a Secret clearance
Bachelor’s Degree in Computer Science, IT or related field
Good problem solver and out of the box thinker
Familiarity with systems integration utilizing web services and other web-based technologies
Experience as a Business Analyst / Architect for development and implementation projects
Experience performing ServiceNow analysis, architecture, and application development or similar responsibility
Hands-on experience with ServiceNow components, such as Predictive Intelligence, Change Management, Service Catalog, Incident Management, Problem Management, Release Management, CMDB, Knowledge Management, Self-Service Portal, etc.
Experience in developing Analytics reports and dashboards
Experience in using the AI/ML feature of Now Intelligence to build predictive analytics
Experience in building machine learning (ML) models based on the business outcomes
Experience in performing and advising on change management
Prior experience participating in the full Software Development Life Cycle (SDLC), including analysis, design, coding, testing, and promotion into production
Proficient in JavaScript, HTML, CSS, XML
Experience in building custom applications in ServiceNow by defining data tables and user interface based on business logic
Experience in customer application development and integration on ServiceNow platform, including UI development with web technologies, such as DOM and HTML
Experience with relational databases, such as MySQL and Oracle
Experience in creating widgets, record producers, variables, variable sets
Good understanding of ACLs
Experience in technical writing for requirements, design, testing, training, and project management documents