ServiceNow Developer

• Implementation Support: Implement enhancements based on priority given by platform owner; conduct code reviews and ensure adherence to best practices. Collaborate with cross-functional teams and implement solutions that align with the designed requirements and ensure solutions meet industry best practices. Develop and maintain advanced scripts, business rules, and client scripts.
• Integration... and Automation: Support existing ServiceNow integrations and work with the team on any future integrations that the client needs.
• Enhancement Requests: Design, develop and support the promotion process of individual enhancement requests across the platform.
• Deployment Management: All developers are expected to occasionally support weekly platform deployments from various development teams, a firm grip of update set management and promotion is needed. There is also potential to input on a redesign of the promotion process.
• Incident and Problem Resolution: Troubleshoot and resolve technical issues related to ServiceNow implementations. Collaborate with support teams to provide timely resolution to incidents and problems. Troubleshoot errors and remedy incidents that are assigned to the Platform Queue inclusive of user access, integrations, scripting, etc. Conduct root cause analysis and provide work arounds for platform issues.
• Performance Optimization: Collaborate with solutions architects to analyze platform performance, design optimization strategies, and implement performance and security improvement configurations, contributing to the overall stability, efficiency, and security of ServiceNow solutions.
• Quality Assurance: Conduct thorough testing of ServiceNow configurations to validate functionality, data integrity, and user experience. Address any issues and perform necessary adjustments to ensure the solution meets the desired outcomes.
• Road Mapping: Support Platform Architects in designing and planning for major road mapping items, including upgrades, clone downs and major initiatives.
• Citizen Development Support: Partner with Citizen developers to automate business tools at an accelerated pace. This would be to help with AEMC governance, handovers between citizen development and pro-development and promotion to production.
• Collaboration and Communication: Work closely with project managers, other implementation specialists, and stakeholders to ensure seamless project coordination and effective, regular communication, including risks, issues, successes, and overall project status.
• Continuous Learning: Stay updated on ServiceNow advancements and industry trends in order to advise client of new features and functionality.
• Client Relationships: Understand client needs, provide guidance, and exceed expectations.

What You Must Have

• Bachelor’s Degree from an accredited institution
• 7+ years’ experience implementing ServiceNow solutions.
• ServiceNow Certified Application Developer Certification.
• US Citizenship or green card is required due to federal contract requirements.
• Must be able to obtain Public Trust clearance.

Desired Skills

• Any Certified Implementation Specialist certification.
• ServiceNow Certified System Administrator certification
• In-depth knowledge of ServiceNow platform capabilities, modules, and best practices
• Familiarity with ITIL processes and IT Service Management (ITSM) principles
• In-depth knowledge of scripting languages, including JavaScript and GlideScript
• Technical skills, including workflow configuration, and business rule development.
• Problem-solving skills and ability to innovate solutions.
• Detail-oriented tendencies with excellent problem-solving and analytical abilities.
• The ability to work effectively in a team-oriented, collaborative environment.
• Understanding of performance optimization techniques
• Excellent oral and written communication skills
• Ability to work well under constantly changing deadlines and priorities