ServiceNow Developer

Job Summary: The Service Management Developer (ServiceNow) will be responsible for building, maintaining, and administering ServiceNow modules, ensuring they are mobile-friendly, scalable, and high-performing. The role involves working in an Agile/Scrum environment and collaborating closely with a dedicated Service Management/ServiceNow team.

Primary Responsibilities: ● Design, develop, and... implement new ServiceNow applications and enhancements. ● Customize ServiceNow applications and facilitate rollout of new applications and modules. ● Design and configure workflows, business rules, UI actions, UI policies, and client scripts. ● Implement automated notifications, reports, and dashboards. ● Knowledge and experience dealing with asset managment, discovery, scoped applications, integrations, and other ServiceNow areas such as SPM ● Develop and implement complex workflows and automate business processes. ● Integrate ServiceNow with other enterprise systems and applications using REST, and SOAP APIs. ● Develop and maintain integration interfaces between ServiceNow and other systems. ● Implement patches, upgrades, and new releases of the ServiceNow platform. ● Provide ongoing support and maintenance of the ServiceNow platform. ● Participate in ServiceNow configuration projects/work efforts, and coordinate activities with a cross-functional team. ● Perform code reviews to ensure best practices and standards are followed. ● Work closely with business analysts and stakeholders to gather requirements and translate them into technical solutions. ● Work closely with business analysts and stakeholders to gather requirements and translate them into technical solutions. ● Conduct user acceptance testing (UAT) and coordinate testing procedures. ● Create and maintain detailed technical documentation. ● Ensure timely updates and proactive communication with management and customers when working with external stakeholders to the ServiceNow team. ● Participate in Scrum meetings and follow Agile development processes. ● Propose and implement enhancements to the ServiceNow platform to improve efficiency.

Education: ● Bachelor’s degree in Computer Science or related technical field, or equivalent work experience. Experience: ● 5+ years working on the ServiceNow platform. ● 5+ years of experience with Managed Service providers. ● 3+ years of experience in front-end web development and design. ● Experience with Web Technologies (XML, HTML, JavaScript, Angular JS, Web Services). ● Experience implementing systems using Agile/Scrum methodology. Certifications: ● ServiceNow Certified System Administrator (CSA) with current active credential ● ITILv4 certification preferred (ITILv3 would also be considered) ● (Nice to have) ServiceNow Certified Implementation Specialist (CIS) for any of the following modules: ITSM, CSM, ITAM, and SPM. Knowledge, Skills, and Abilities: ● Proficiency in ServiceNow platform (ITSM, ITOM, ITAM, HRSD, etc.) ● Scripting (JavaScript, Glide API, HTML, CSS) ● Knowledge of web technologies (AJAX, XML, JSON) ● Integration experience (REST, SOAP APIs) ● UI/UX design within ServiceNow ● Workflow design and implementation ● Strong organizational and communication skills. ● Ability to balance multiple projects and reassess priorities in a fast-paced environment. ● Solid understanding of software development processes, information architecture, and software usability. ● Proven track record of delivering enterprise mobile-friendly ServiceNow modules. ● Experience with Agile Project Management. ● Familiarity with Scrum Framework and Agile Software Deployment. ● Ability to communicate effectively with management, peers, and coworkers. ● Passion for enhancing customer experience and operational excellence. ● Availability for after-hours support and on-call rotation. Performance Measurement: ● Ability to meet deadlines and technical capacity to develop according to organizational needs. ● Cleanliness and quality of code promoted. ● Incident-free promotions and post-deployment stability

RequirementsTeam Roles and Deliverables Our ServiceNow/ITSM team is responsible for managing the entire lifecycle of ITSM projects and initiatives, from initial intake through to user enablement. Our focus areas and deliverables include: 1. Intake Management: ● Role: Business Analysts and Business Process Consultants ● Deliverables: Capture and prioritize incoming requests, ensuring alignment with business objectives. 2. Feasibility Analysis: ● Role: Business Analysts and Solution Architects ● Deliverables: Assess the feasibility of requests, including technical and resource constraints, and provide detailed analysis reports. 3. Solutioning: ● Role: Solution Architects and Developers ● Deliverables: Design and propose solutions that meet business requirements, ensuring they are scalable and sustainable. 4. Development: ● Role: Developers ● Deliverables: Build and customize solutions within ServiceNow, adhering to best practices for code cleanliness and incident-free promotions. 5. User Enablement: ● Role: Business Analysts and Full-time employees (FTEs) specializing in user training and support ● Deliverables: Provide comprehensive user training, support, and enablement to ensure smooth adoption and effective use of new solutions