ServiceNow Architect

Tata Consultancy Services

Tata Consultancy Services

Jacksonville, FL

Posted 1 month ago

  • Expertise in enterprise service management offerings like IT Service Management, IT Operation Management, IT Business Management, Security Operations and Application Development on ServiceNow; New areas like HRSD, CSM, Industry Solutions.
  • Experienced as a Solution Architect for the ServiceNow implementation for leading global clients and implemented ITOM and ITSM modules such as IM, PM, CM... RM & Catalog along with integrations and CMDB, Hardware, Software Asset Management, Discovery, Service Mapping and Event Management
  • Worked on Requirement gathering, provided solution for end to solution through ServiceNow applications, helped development team to prepare design document, Development, Testing, Implementation and Maintenance and to work with the process owner to define the roadmap for any given product and translate this into user stories
  • ServiceNow Implementation Specialist & Admin, Project Management skills
  • Strong hands-on implementation experience on ITOM and CSDM (Discovery, Service Mapping, Event Management)
  • Hands-on technical delivery including required documentation of cost-effective ServiceNow solutions, ability to create and Modify Workflows.
  • Provide technical direction for the development, design, and systems integration for client engagement from definition phase through implementation.
  • Create and execute development plans as appropriate to meet changing needs and requirements
  • ServiceNow for custom Application Design & Development
  • Java Scripting knowledge and hands on experience on it
  • Hands-on with ITIL Process implementation
  • Hands-on migrating data from different tools into ServiceNow
  • Communicate and enforce coding standards
  • Good Communication and presentation skills, Client handling
  • Good at creating required information for Reporting and Dashboards
  • Very good knowledge of ITIL best practices and processes


10-15 years – 5 to 7 years of ServiceNow

ServiceNow CIS, CAD & CTA Certification

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Tata Consultancy Services Ratings
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Tata Consultancy Services Salaries
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