ServiceNow Business Process Consultant



Irving, TX

Posted 1 month ago

We Are:

A global professional services organization, which includes being a vital services partner to the world’s major cloud providers — ServiceNow, AWS, Azure, Google, and others.  Choose Accenture and make delivering innovative work part of your extraordinary career...

Our ServiceNow Business Group professionals analyze, design and/or develop best practice business changes through technology solutions. This role is focused on leading consulting engagements on the ServiceNow platform.

Learn more about ServiceNow at Accenture Here

You Are:

A transformation maven with the skills to help clients meet the challenges of digitization. Your superpower? Using your know-how, creativity, and analytical powers to solve clients’ most complex business problems to help their companies do more. And you possess the communication and people skills to inspire teams to bring their A-game. Ready to put your talents to work in our ServiceNow Practice?

The Work:

  • The Business Process Consultant will be part of an Accenture team and will be accountable for delivering Industry Best Practice guidance working with customers to achieve their business outcomes using ServiceNow.
  • The Business Process Consultant must be an excellent communicator, tactful diplomat, problem solver and out of the box thinker – with the ability to understand and respond to customer and business needs in rapidly changing business environment.
  • The position requires a deep understanding of the business of the customer and the new system, features and functionality to identify and document all needed changes and adjustments required to enable the business operation for users and processes which will interact with the system
  • This role will lead all process and design workshops for the project and be a trusted advisor with the customer throughout the engagement.
  • Strong interpersonal skills, a customer focused approach and an ability to work with cross-functional teams is required to be successful in this role.

Travel may be required for this role. The amount of travel will vary from 25% to 100% depending on business need and client requirements.

Here’s What You Need:

  • Minimum of 4+ years of professional experience.
  • Minimum of 2+ years' experience working with ServiceNow as a Business Process Consultant or Business Analyst.
  • Minimum 1+ years' consulting experience in ITSM plus 2 of the following areas: HR, ITOM, CSM, IT Asset Management (HAM/SAM), SPM, WSD, FSO.
  • Minimum of 1+ years' experience developing requirements documentation, project artifacts and process documents.
  • Minimum 1 ServiceNow Certification.
  • Bachelor's degree or equivalent (minimum 12 years) work experience. If Associate’s Degree, must have minimum 6 years work experience.

Bonus Points If:

  • ServiceNow CSA (Certified System Administrator) and ITSM Fundaments Certifications.
  • Demonstrate strong communication skills both verbal and written; with strong presentation and facilitation skills.
  • Advanced MS Office skills (Word, Excel, Visio and PowerPoint).
  • Proficient in process management competencies.
  • Proven ability to work independently and as a team member.
  • Strong experience in requirements gathering, story writing, test plan development and working on projects using agile methodologies and best practices.
  • Desire to add value to the client and Accenture above and beyond the role.
  • Agile Scrum Product Owner Certification.
  • Business Process Management (BPC) training/certification.
  • Proven experience identifying solutions that align to ITIL best practices including defining and deploying “future state” ITSM Process for clients aligned to the ServiceNow platform.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, New York, Maryland or Washington as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here.

Role Location Annual Salary Range

California $63,200 to $169,800

Colorado $63,200 to $146,700

District of Columbia $67,300 to $156,200

New York $58,500 to $169,800

Maryland $58,500 to $135,800

Washington $67,300 to $156,200

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information

Accenture Ratings
Rating: 3.9   Reviews: 177444
Rating: 4   Reviews: 26556
Rating: 3.5   Reviews: 718
Get Job Offers NEW
Job Offer
Sign up as a candidate and have companies like Accenture reach out to you directly with opportunities!
Create Profile
New ServiceNow Jobs via Email

Stay up to date with new roles and opportunities. Sent weekly.