ServiceNow Manager - ITSM



Little Rock, AR

Posted 1 month ago

Overview: We're seeking a seasoned ServiceNow Manager to lead a team in a rapidly growing area of the business, providing technical leadership across all aspects of ServiceNow project and solution delivery. As a key leader, you'll be responsible for guiding clients in implementing IT Service Management (ITSM) processes and providing insights on how ServiceNow aligns with and can support... specific business objectives. Responsibilities:**

  • Acting as a technical leader across all aspects of ServiceNow project and solution delivery
  • Providing guidance and expertise on IT Service Management (ITSM) process implementation, along with understanding the connectivity to IT Operations Management (ITOM) and IT Asset Management (ITAM) processes
  • Leading client design sessions, facilitating requirements workshops, and interacting with functional and/or business process area subject matter resources
  • Providing insights and recommendations on how ServiceNow aligns with and can support specific business objectives
  • Supporting project and agile scrum management activities
  • Overseeing application and workflow design, configuration, and testing
  • Developing client-specific reporting processes and integration components
  • Providing trusted advice on how digital transformation and technology enablement can lead to improved performance
  • *Qualifications:**
  • Bachelor's degree in Computer Science, Information Systems Management, Engineering, or similar discipline
  • 5+ years of ServiceNow project experience
  • ITIL v4 foundation certification
  • Experience leading teams and supervising others
  • Customer-focused approach to work, and the ability to translate often-complex requirements into decisive digital platform strategies
  • Ability to travel to meet client needs
  • *Benefits:**
  • Comprehensive compensation and benefits package
  • Salary range: $128,400 to $235,400 (most geographic locations in the US) or $154,100 to $267,500 (New York City Metro Area, Washington State, and California, excluding Sacramento)
  • Medical and dental coverage
  • Pension and 401(k) plans
  • Wide range of paid time off options, including flexible vacation policy and designated EY Paid Holidays
  • Continuous learning opportunities
  • Success as defined by you: we'll provide the tools and flexibility for you to make a meaningful impact, your way
  • Transformative leadership: we'll give you the insights, coaching, and confidence to be the leader the world needs
  • Diverse and inclusive culture: you'll be embraced for who you are and empowered to use your voice to help others find theirs
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