ServiceNow Technical Architect

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Role : ServiceNow Technical Architect...

Location : Remote

Job Description: ServiceNow Telecom Industry Experience Technical Architect

Position Overview:

We are seeking a highly skilled and experienced ServiceNow Technical Architect with expertise in the telecom industry. The ideal candidate should have in-depth knowledge of ServiceNow modules, particularly in the areas of TNI (Telecommunications Network Inventory) and CSM (Customer Service Management). As a Technical Architect, you will play a crucial role in designing and implementing ServiceNow solutions for our telecom clients, ensuring efficient and effective telecom service delivery and customer satisfaction.

Requirements:

• Proven experience as a Technical Architect in the telecom industry, with a strong focus on the ServiceNow platform.
• Extensive knowledge and hands-on experience with ServiceNow modules, particularly TNI (Telecommunications Network Inventory) and CSM.
• Solid understanding of telecom industry processes, workflows, and best practices.
• Proficiency in ServiceNow scripting languages (JavaScript, Glide, Jelly), integrations (REST, SOAP), and web technologies (HTML, CSS).
• Strong problem-solving and analytical skills, with the ability to translate business requirements into technical solutions.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders.
• ServiceNow certifications, such as Certified Implementation Specialist (CIS) in IT Service Management (ITSM) or Customer Service Management (CSM), are highly desirable.
• Experience with other ServiceNow modules, such as IT Service Management (ITSM) and IT Operations Management (ITOM), is a plus.
• Ability to work in a fast-paced and dynamic environment, managing multiple projects simultaneously while meeting deadlines