Application Specialist - ServiceNow

Why work for Brennan?

At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting and accepting being the cornerstone of the business. Because of this approach, we have now become the largest Australian owned systems integrator in Australia.

Brennan offers an excellent remuneration package and benefits including:

• A strong culture underpinned by values that are truly lived every day.
• An environment that embraces learning and development of all employees.
• Flexibility to work in the way that brings out the best in you.
• The ability to do what you love, in an environment that supports you.
• A focus on health and well-being.

The Role:

The ideal candidate will;

• Participate as a team member in the client’s Enterprise Systems Team team.
• Administer, Support & Maintain... the client’s Enterprise Systems, including but not limited to the following:
• Microsoft Dynamics CRM
• Microsoft SharePoint (both on-premises and SharePoint Online)
• ServiceNow
• Microsoft PowerApps
• Microsoft Flow
• Be guided by the “SharePoint and CRM Specialist” for workload prioritisation and escalation support.

Key Responsibilities:

Incident management (Level 4)

• Prioritise and diagnose incidents according to agreed procedures.
• Investigate causes of incidents and seek resolution.
• Escalate unresolved incidents.
• Facilitate recovery, following resolution of incidents.
• Document and close resolved incidents according to agreed procedures.

Problem management (Level 4)

• Initiate and monitor actions to investigate and resolve problems in systems, processes, and services.
• Determine problem fixes/remedies.
• Assist with the implementation of agreed remedies and preventative measures.

Requirements definition and management (Level 2)

• Assist in the definition and management of requirements.
• Use standard techniques to elicit, specify, and document requirements for simple subject areas with clearly defined boundaries.
• Assist in the creation of a requirements baseline and in investigating and applying authorised requests for changes to base-lined requirements, in line with change management policy.

Programming/software development (Level 4)

• Design, code, verify, test, document, amend and refactor complex programs/scripts and integration software services.
• Contribute to selection of the software development approach for projects, selecting appropriately from predictive (plan-driven) approaches or adaptive (iterative/agile) approaches.
• Apply agreed standards and tools, to achieve well-engineered outcomes. Participate in reviews of own work and leads reviews of colleagues' work.

Data Visualisation (Level 4)

• Apply a variety of visualisation techniques and designs the content and appearance of data visuals.
• Operationalise and automate activities for efficient and timely production of data visuals.
• Select appropriate visualisation approach from a range of applicable options.
• Contribute to exploration and experimentation in data visualisation.

Change Management (Level 4)

• Assess, Analyse, Develop, document, and implement changes based on requests for change.
• Apply change control procedures.

Information content publishing (Level 1)

• Contribute, under instruction, to publication support activities and support the collation of data.
• Take source material in various proprietary formats and use the publishing process to create content according to appropriate guidelines.

What skills and experience you bring:

• Degree or equivalent in Information Technology.
• Related Microsoft Certification.
• 5+ years’ experience in the relevant technologies.
• Experience with web design using HTML, JavaScript, and CSS.
• Experience developing RESTful APIs.
• Experience working with SQL Server and TSQL.
• A good working knowledge of BPMN.
• Desirable skills in: Form and workflow creation solutions, Git, Visual Studio / Visual Studio Code.
• Good communication and interpersonal skills and feel comfortable.
• A proven ability to work autonomously as well as part of a team.
• Strong problem-solving skills and a can-do attitude with an aptitude to take on any task and run with it to completion.
• Working knowledge of the ITIL v3 Framework.
• Familiarity of Project Management methodologies.

Brennan is an equal opportunity employer