Senior ServiceNow Consultant

Job Description:

We are looking for a highly skilled and experienced Senior ServiceNow Consultant to lead and execute complex projects across ITAM, ITSM, PPM, or GRC domains. The ideal candidate will have a deep understanding of ServiceNow platform capabilities, strong technical acumen, and a proven track record of successful implementations...

Key Responsibilities:

Solution Design and Implementation:

• Lead the design and implementation of ServiceNow solutions in ITAM, ITSM, PPM, or GRC domains.
• Develop and configure ServiceNow applications, modules, workflows, and integrations.
• Ensure solutions align with business objectives and industry best practices.

Client Engagement and Management:

• Collaborate with clients to understand their business needs and translate them into technical requirements.
• Provide expert guidance and recommendations on ServiceNow best practices and solutions.
• Conduct workshops, training sessions, and presentations for clients.

Project Leadership:

• Manage and deliver multiple ServiceNow projects, ensuring timelines, budgets, and quality standards are met.
• Coordinate with cross-functional teams, including developers, business analysts, and stakeholders.
• Perform risk assessment and mitigation planning throughout project lifecycles.

Technical Expertise:

• Maintain a deep understanding of ServiceNow platform capabilities and stay current with the latest updates and features.
• Troubleshoot and resolve complex technical issues related to ServiceNow implementations.
• Provide mentorship and guidance to junior consultants and team members.

Documentation and Reporting:

• Develop comprehensive project documentation, including design specifications, test plans, and user guides.
• Prepare and present regular status reports to clients and internal stakeholders.
• Ensure compliance with company policies, standards, and regulatory requirements.

Qualifications:

Education:

• Bachelor’s degree in Computer Science, Information Technology, or a related field. Advanced degree preferred.

Experience:

• Minimum of 5-7 years of experience in ServiceNow consulting, with a focus on ITAM, ITSM, PPM, or GRC.
• Proven track record of successful ServiceNow implementations and project delivery.
• Extensive experience in client-facing roles and managing stakeholder relationships.

Technical Skills:

• Proficient in ServiceNow development, including scripting (JavaScript), integrations (REST/SOAP), and custom application development.
• Strong understanding of ServiceNow architecture, data model, and best practices.
• Knowledge of ITIL, Agile, and other relevant frameworks.

Certifications:

• ServiceNow Certified System Administrator (CSA) required.
• Preferred CIS ITSM, GRC and or ITAM. If you don’t have any certs and you pass the technical interview, we would be willing to invest in your training and certification.

Soft Skills:

• Excellent communication, presentation, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and as part of a team in a fast-paced environment