Role Description

Business Process Consultant and ServiceNow Telecommunication Service Management (TSM...

Specialist I - Product Implementation

Who We Are

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of over 39,000+ practical problem solvers and creative thinkers in over 30+ countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.

Visit us at UST.com.

You Are

As a Business Process Consultant (BPC) with experience in implementing ServiceNow Telecommunication Service Management (TSM), you will be instrumental in analyzing, designing, and implementing processes and ServiceNow solutions tailored to meet the unique requirements of our clients in the telecommunication industry. Leverage the expertise in Telecom Service Management (TSM) and Business Process Consulting to drive innovation and deliver exceptional results through process improvements and ServiceNow solutions. The ideal candidate will have a strong technical background, extensive experience in Business Process Consulting, ServiceNow TSM Implementation, and a deep understanding of telecom service management principles.

The Opportunity

• Collaborate with telecom clients to understand their specific service management requirements and business processes.
• Design and implement ServiceNow solutions, with a focus on Telecom Service Management (TSM) modules such as Service Desk, Incident Management, Change Management, and Configuration Management.
• Customize ServiceNow applications to address telecom-specific needs, including configuring workflows, forms, and reports.
• Provide technical guidance and support to clients throughout the implementation process, ensuring alignment with industry best practices and regulatory requirements.
• Analyze and optimize telecom business processes to enhance efficiency, reduce costs, and improve customer satisfaction.
• Conduct workshops and training sessions to educate clients on ServiceNow best practices and telecom service management principles.
• Collaborate with cross-functional teams to ensure successful project delivery and customer satisfaction.
• Stay current with ServiceNow platform updates, telecom industry trends, and emerging technologies.

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What You Need

• Certified System Administrator (CSA).
• Bachelor’s degree in computer science, Information Technology, or related field.
• Minimum of 8 years of experience working with the ServiceNow platform.
• Experience in Business Process Consulting.
• Proven experience in implementing and customizing ServiceNow Telecom Service Management (TSM) modules, including Service Desk, Incident Management, Change Management, and Configuration Management.
• Strong understanding of telecom service management principles, processes, and standards (e.g., ITIL).
• Experience with JavaScript, HTML, CSS, and other web technologies.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills, with the ability to interact with clients at all levels of the organization.
• Experience with CSM, FSM and other ServiceNow modules is a plus.

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. As required by applicable law, UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Role Location: Remote

Compensation Range: $98,000-$148,000

Our full-time, regular associates are eligible for 401K matching, and vacation accrual and are covered from day 1 for paid sick time, healthcare, dental, vision, life, and disability insurance benefits. Depending on the role, some associates may also be eligible for stock options.

What We Believe

We’re proud to embrace the same values that have shaped UST since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone to champion diversity and inclusion, and to place people at the center of everything we do.

Humility

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity

Through business, we will better the lives of those less fortunate than ourselves.

Integrity

We honor our commitments and act with responsibility in all our relationships.

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

UST

CB

Skills

Business Analysis,Process Improvement,Business Requirements