ServiceNow Reporting Manager

About Us

We are Wipro (NYSE: WIT), a rapidly expanding and leading global Information Technology, Consulting and Business Process Services company with over 225,000 employees worldwide, servicing clients in 175+ cities and 69 countries across 6 continents. For more information, please visit www.wipro.com

With over 5,500 employees in projects across Australia/New Zealand, we are committed to increasing localization and diversity. We serve over 200 customers across diverse industry segments, with at least a third listed in the ASX100. We started our journey in Australia 20 years ago and this has been a pioneer of new age, disruptive and transformative innovations. We believe in the power of diversity in the workforce, and we encourage applications from people of all diverse backgrounds, with focus including, but not limited to Aboriginal & Torres Strait Islanders, Women in Technology, Sex/Gender diversity, disability, racial & cultural diversity, sexual orientation + others.

Job... Role- ServiceNow Reporting Manager

Job Type – Contractual (Project Based Duration)

Job Location- Brisbane or Sydney

To help us level up, you'll ideally have:

• Experience (minimum type and level of experience required to perform the role).
• Establish ITSM and SIAM reporting framework.
• Demonstrated experience in ServiceNow and PowerBI, report generation and utilising large data sets is essential
• Design and lead implementation of a new ITSM and SIAM aligned reporting framework.
• 2+ years ServiceNow development and Performance Analytic experience – Mandatory
• 2+ years working within reporting – Desired
• 2+ years working with Power BI
• Engage with stakeholders of various business units on understanding business requirements
• Understand group trends for continuous improvement in reporting strategies
• Ongoing ownership and management of the reporting suite and systems
• Engage with process owners to define metrics for SLA reporting
• Ensure metrics align with endorsed governance framework
• Guiding and supporting the team in progressing the team deliverables they are responsible for and in meeting their own performance goals