XPT Software Australia Pty Ltd | Contract

ServiceNow ITOM/ITSM Specialist

North Adelaide Melbourne St, Australia | Posted on 10/27/2023

• XPT SoftwareAustralia PTY Ltd, incorporated in 2016, is a Software Services company
• XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.
• We have 120+technocrats in Australia working at our clientlocations.
• XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.
• We have served100+ clients globally, fulfilling their onsite-offshoreneeds.

Job Description

Key Responsibilities:

· Leadthe design, implementation, and deployment of ServiceNow CMDB Health solutionsfor our clients, ensuring alignment with their business objectives andrequirements.

· Serve as the subjectmatter expert for ITOM processes and best practices, providing guidance andrecommendations to the project team

· Collaborate withproject stakeholders to gather... requirements, analyse business processes, andidentify opportunities for CMDB Identification and Reconciliation engine (IRE),CMDB Health and Discovery process optimization and automation.

· Configure andcustomize ServiceNow ITOM/ITSM modules, including Service Mapping, Discovery,Event Management, CMDB Health, CMDB IRE and Operational Intelligence, to meetproject needs.

· Develop technicalspecifications, workflows, and integration requirements to support ServiceNowimplementation projects.

· Conduct trainingsessions and knowledge transfer activities to enable ICT teams to effectivelyuse and maintain the implemented solutions.

Basic Qualifications:

· Minimum6-8 years of experience with the ServiceNow platform, with a focus on ITOMimplementations, CMDB Health, Service Mapping and Discovery modules.

· CertifiedImplementation Specialist certifications in ITSM and ITOM

· Strong knowledge of ITService Management (ITSM) processes and frameworks (ITIL, COBIT, etc.).

· Hands-on experience indesigning and configuring CMDB Health and ITOM solutions in the ServiceNowplatform.

· Familiarity with IToperations and infrastructure management concepts, including network devices,servers, databases, and cloud environments.

· Experience withServiceNow CMDB and integration with third-party tools and systems.

· Excellentproblem-solving and analytical skills, with the ability to troubleshoot andresolve complex technical issues.

· Strong communicationand interpersonal skills, with the ability to effectively collaborate withclients and project teams.

· Utilizing plug-ins forintegrations and app development from SNOW application store and communities

· Strong experience inareas of Discovery and Orchestration supporting CMDB/Asset managementinitiatives, hands on experience with various data discovery sources like AzureMonitor, SCCM, IAM (Savyint or Sailpoint), Intune, Log file aggregators,Tenable and Dynatrace

· Proven experience inunderstanding & capturing business requirements, streamlining complexbusiness / IT processes and help manage / deploy ServiceNow capabilities /features in an agile manner

· Conductingin-person/Group and virtual training sessions for stakeholders as appropriate

· Working on Agile /Scrum development process

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