Consultant - IT Service Management - Germany



Frankfurt, Germany

Posted 14 days ago

Job Description

Role – Senior Consultant

Technology – IT Service, Support & Operations

Location – Frankfurt, Germany

Compensation – Competitive (including bonus)

Job Description

Today, the corporate landscape is dynamic and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.

At Infosys, we assure that your career will never stand still, we will inspire you to build what’s next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.

Your role

As a Senior Consultant, you are an expert at contributing to different phases of the consulting lifecycle. You will be intensely involved in; you will define the... problem, propose and refine the solution. You will also play an important role in the development, configuration and deployment of the overall solution. You will guide teams on project processes, deliverables and contribute to the proposal development, client training and internal capability-building and help detail the project scope. You will have the opportunity to shape value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.


  • Incident Management
  • Remote Monitoring & Support
  • SCCM Expertise
  • ITIL Process Knowledge (Certification Preferred)
  • Windows Operating System knowledge (Windows Clients 7, 10 and later and Windows Server Flavors)
  • Windows Patching
  • Scripting
  • Windows OSD Analysis & troubleshooting
  • Problem Management
  • Change Management


  • Coordinate escalated IT incidents, providing clients with updates on ETA, resolutions, and workarounds.
  • Collaborate with various teams for incident resolution and project implementations within the client environment.
  • Work closely with the Local ITI Team.
  • Lead transition sessions, prepare IID documents for multiple locations, conduct knowledge transfers, and train new joiners.
  • Implement service improvement and transformation initiatives.
  • Configure and troubleshoot Microsoft desktop operating systems as needed.
  • Analyze SCCM and various logs to resolve OSD failure issues via task sequence support.
  • Set up custom registry and environment variables as required.
  • Manage clients through various consoles.
  • Operate within the SCCM environment for OS deployment, creating custom packages, programs, and task sequences.
  • Install Windows patches via SCCM, troubleshooting using PowerShell scripts to check Windows KB status.
  • Onboard new software into the environment and manage mass deployments through
  • SCCM. Working on SLA bound Change, Incident, Problem, and Task requests in ServiceNow. Troubleshooting analysing the log’s root cause and providing solutions to customers. Create KB articles for all solved tickets.


Besides the professional qualifications of the candidates, we place great importance in addition to various forms personality profile. These include:

  • High analytical skills
  • A high degree of initiative and flexibility
  • High customer orientation
  • High quality awareness
  • Excellent verbal and written communication skills

About Infosys

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem.

Visit to see how Infosys can help your enterprise navigate your next.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer

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