ServiceNow (CSM / HRSD / LSD)

Infoplus Technologies UK Limited

Infoplus Technologies UK Limited

United Kingdom

Posted 14 days ago

Skills Required:

· At least 8+ years in Customer and/or ServiceNow Platform roles with a focus on AI and digital transformation leveraging ITSM, ITOM, HRSD & CSM product suites.

· Lead with the design of innovative data-driven solutions that leverage automation and integrations with ServiceNow technologies to allow clients to have more effective operations leveraging Now Assist, Virtual Agent and Integration Hub

· Design, develop, and configure ServiceNow solutions based on business requirements.

· Ensure all solutions and workflow are aligned to any one of ServiceNow modules (CSM, HRSD, LSD) best practices.

· Knowledge of ServiceNow modules such as SSO, CMS, Virtual Chat, Service Portal, Tours, Incident Management, Problem Management, Change Management, Service Catlog, Asset Database and CMDB.

· Experience with ServiceNow Customer onboarding/offboarding, license management, domain management, platform upgradation, scripting (JavaScript, GlideRecord, etc. ), reports and... dashboard creation, Email and API integration.

· Integration experience with HRSM/HRIS system (Workday, SAP SuccessFactors).

· Integration experience with directories, such as Active Directory using methods such as LDAPs, Web Services, JDBC, and SFTP integration experience.

· Knowledge of unit testing, system integration testing, performance testing, user acceptance testing, or any client-specific testing.

· Experience with developing ServiceNow software solutions using JavaScript, Jelly, one or more Web Services, XML, HTML, and CSS.

· Must be ServiceNow Certified Systems Administrator and Certified Implementation Specialist in HRSD & CSM

· Provide technical support and guidance to end-users.

· Collaborate with other teams to ensure successful implementation and integration of ServiceNow solutions.

· Develop and maintain technical documentation and user manuals.

· Participate in the planning, design, and implementation of ServiceNow upgrades and enhancements.

· Lead and manage ServiceNow projects, ensuring timely delivery and high-quality results.

· Conduct training sessions for end-users and stakeholders.

· Day-to-day direction and technical coordination of DevOps Teams.

· Acts as the escalation point for unresolved technical issues.

· Monitors the deviation from ServiceNow OOTB and Best Practices.

· Familiarity with REST, SOAP, and other integration methods.

· Development Experience in ITSM, ITAM, HRSD & CSM applications.

· Strong understanding of IT Service Management (ITSM) processes and best practices

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Infoplus Technologies UK Limited Ratings
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