ServiceNow Support Executive

Greetings from Accuro Group !! I have an urgent opening for the project mentioned below.

Please let me know if you are comfortable with the requirements. Kindly share Your resume @ satyam.s@accurogroup.com

Role: ServiceNow Support Executive

Location: Raleigh, NC

Job Description:

• Responsible for administration of ServiceNow tool
• Troubleshooting Level 2/3 Incidents in ServiceNow Support queue
• Accountable for Service Restoration/Resolution for incidents/tasks in-scope
• Ensure production stability, and track issues to closure
• Production Deployment & Certification
• Pre-Production support
• Limited to Small Enhancements
• Code review and update as and when required for production issues
• Regression testing support for small enhancements
• Knowledge Management - Creating/Maintaining knowledgebase documents.
• Vendor Liaison for the applications in scope
• Performance/Status/SLA Reporting
• Reporting - FAILED EVENTS, Resolution, Error trending, Daily scorecard
• Participate in Change analysis and planning
• Production Deployment & Certification

Regards

Satyam Singh Bhardwaj| Sr. Technical Recruiter

Direct: +1-(919)626-9614*165|

Email Id.- satyam.s@accurogroup.com

Hangout ID: satyamsinghbhardwaj126@gmail.com

Accuro Group

Raleigh, North Carolina

Web: https://accurogroup.com/