Servicenow engineer

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Our client has a contract opportunity for a Software Engineer Specialist(ServiceNow) who is responsible for developing, configurating, and supporting FSI’s ServiceNow environment.

Top Seeking Skills :

• Experience with ServiceNow application development including Incident, Problem, Change, Knowledge, CMDB, Discovery, Asset and Service Request Fulfillment
• Experience creating assets (CI), managing assets, with MID Servers, SAMP, discovery troubleshooting, and scripting
• Experience creating robust reporting using performance analytics.

PURPOSE OF POSITION :

• You will work in a team setting on various projects and take the customer’s requirements / stories and build them on the ServiceNow platform.
• They understand various ServiceNow Products (ITSM, ITAM, CSM, etc.)

Tasks and Responsibilities :

• Work directly with end users to resolve support issues and fulfill requests within ServiceNow
• Collaborate with decision makers, systems owners, and end users to define business and operational requirements and systems goals
• Configure and maintain SLA, catalog items and their associated workflows.

Minimum Education :

Bachelor’s degree in Computer Science or equivalent combination of education and experience.

Minimum Experience :

• 3+ years working on the ServiceNow platform
• Minimum of six years developer experience using modern web development.
• ServiceNow Certified Systems Administration (CSA) certification.

Knowledge, Skills, Abilities :

• Experience with Web Technologies (XML, HTML, JavaScript, HTML, CSS, Web Services, etc.)
• Experience in API integration and troubleshoot API issues.
• Experience with ServiceNow application development including Incident, Problem, Change, Knowledge, CMDB, Discovery, Asset and Service Request Fulfillment
• Experience creating assets (CI), managing assets, with MID Servers, SAMP, discovery troubleshooting, and scripting
• Experience creating robust reporting using performance analytics
• Ability to analyze, troubleshoot and resolve complex software application related problems.
• Knowledge and experience implementing secure coding practices as part of the sSDLC
• Experience using Static code scanning solutions and vulnerability remediation
• Experience supporting security incident response investigations
• Experience working securely with strict privileged credentials
• Basic knowledge of secure systems and network architecture
• Ability to work independently under minimum supervision.
• Exceptional customer service skills.
• Experience creating integrations and with bulk uploads and transform maps
• Demonstrated self-starter who possesses exceptional time management skills and has great attention to detail

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Last updated : 2024-09-05