Senior Servicenow Business Analyst

Description: The myIT team is looking for a Senior ServiceNow System Analyst to join our Scrum team. The myIT team within the End User Support department is responsible for supporting the ServiceNow platform for Allegis Groups global enterprise. We own the development and successful delivery of quality features that support IT service management and business process automation for Allegis Group on the ServiceNow platform. The senior ServiceNow System Analyst is the liaison between stakeholders and the development team. The analyst is responsible for translating business requirements and representing stakeholders during all phases of the lifecycle (planning, development, and release processes). Job Duties: Develop business and system process workflow diagrams. Analyze existing processes to identify gaps and areas of improvement. Translate business requirements into user stories for development. Assist with Product Backlog management, user story development, and prioritization. Create and update product deliverables and artifacts. Ability to interpret technical specifications within client requirements. Assist team with troubleshooting problems and resolution. Develop and maintain strong relationships with business partners, product team members, vendors, and external team members. Apply knowledge of business and system capabilities to anticipate needs, address issues that arise, and deliver value to customers. Facilitate stakeholder signoff demonstrations and UAT sessions.

• Skills:* Servicenow, Business analysis, Agile, Itsm, Requirements gathering, Project management, Implementation, Cmdb, stakeholder management skills, gap analysis, itil service management, incident management, itom, strategy, product backlog, sdlc methodologies, Product Owner Experience, crmtd
• Top Skills Details:* Servicenow,Business analysis,Agile,Itsm,Requirements gathering,Project management,Implementation,Cmdb,stakeholder management skills,gap analysis,itil service management,incident management,itom,strategy,product backlog,sdlc methodologies
• Additional Skills & Qualifications:* ITIL v4 certification, ServiceNow System Admin certification, Product Owner certification,
• Experience Level:* Intermediate Level About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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