ServiceNow Functional Consultant-ITOM

What Working at Hexaware offers:

Hexaware is a dynamic and innovative IT organization committed to delivering cutting-edge solutions to our clients worldwide. We pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued and empowered to succeed.

Hexaware provides access to a vast array of tools that enhance, revolutionize, and advance professional profile. We complete the circle with excellent growth opportunities, chances to collaborate with highly visible customers, chances to work alongside bright brains, and the perfect work-life balance.

With an ever-expanding portfolio of capabilities, we delve deep into and identify the source of our motivation. Although technology is at the core of our solutions, it is still the people and their passion that fuel Hexaware’s commitment towards creating smiles.

“At Hexaware we encourage to challenge oneself to achieve full potential and propel growth. We trust and empower to disrupt the status quo and innovate for a better future. We encourage an open and inspiring culture that fosters learning and brings talented, passionate, and caring people together.”

We are always interested in, and want to support, the professional and personal you. We offer a wide array of programs to help expand skills and supercharge careers. We help discover passion—the driving force that makes one smile and innovate, create, and make a difference every day

SNOW Senior Functional Consultant – ITOM

Location: Plano TX/Mclean VA(day one onsite, 3 days onsite in a week)

Must Have Experience

• Solutioning and Design the ITAM solution using industry best practices.
• Work independently to architect, design, develop the Service Asset & Configuration Management.
• Design ServiceNow CMDB solutions that maintain CMDB integrity and effectively support other ITSM processes.
• Design, implement and manage asset, vulnerability, and Discovery integrations with other systems.
• Hands-on with implementing CMDB, CSDM, SAM, Svc Catalogs in ServiceNow
• Understand best practices and determine optimized procedures for updating CI data including the use of automated processes, discovery tools/integrations with other data sources.
• Good understanding of developing plan, design execution, deployment of ServiceNow Discovery
• In-depth knowledge of data modeling.
• Experience in integrations of Discovery with the Servicenow CMDB.
• Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases.
• 3rd party software integrations with ServiceNow
• Experience in multiple ServiceNow implementations

Good to have Experience

• Worked on CSM, ITAM, ITOM
• Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.

Professional

• 5+ years of experience with ServiceNow required
• 8+ years of experience with IT Industry required

Academics

• Certified System Admin
• CIS-ITSM, CIS-Discovery, CIS HAM
• ITIL4 Foundations certification is preferred.
• Bachelor’s degree or equivalent combination of education and experience.