Practice Director - Employee Experience

INRY is an Elite ServiceNow partner and one of America's fastest-growing companies (recognized in INC 5000, Financial Times). As a leading ServiceNow partner for over twelve years, we have been closely aligned with ServiceNow in every step of their growth. As a Design partner, we helped build and mature the product. We drove success at over 400 Fortune 500 customers.

Our success and identity are built on the following:

• Rapid time to value.

• Easy to work with.

• INRY assurance for quality and reliability.

We seek a professional services leader to help grow our Employee Experience (EX) practice while delivering exceptional customer value.

The role of an EX-Principal / Director is multi-fold:

• Manage Customer Relationships: Foster enduring relationships between INRY and customers, serve as a trusted advisor, monitor customer success metrics, and manage escalations.

• Talent Management: Hire, lead, coach, mentor, and performance manage the team. Develop next-generation leaders.

• Partner relationships: Build exceptional, partner-of-choice relationships with ServiceNow stakeholders, including product teams, product line sales, and other subject matter specialists.

• Subject matter expert: Understand HR functionally and upcoming IT industry and ServiceNow trends. Ability to drive conversations and points of view around emerging trends. Be a credible leader through personal hands-on experience with the ability to leverage extended INRY and non-INRY networks to support the team.

• Ensure successful project delivery: Manage a cross-functional team of consultants, implementation specialists, and technical specialists to ensure the successful delivery of all our EX projects. Provide technical/functional direction to teams, manage a portfolio of projects and programs, and ensure successful delivery using the INRY PASS methodology.

• Success measured by Competency, Capability and Customer success: stay updated with ServiceNow products and solutions knowledge, drive revenue targets, and drive customer value realization that CSAT measures.

You will be supported by:

• Forward-facing, technically competent delivery team with strong INRY leadership.

• Robust project delivery methodology, automated on INRY's instance of ServiceNow.

• Robust customer success and marketing collateral (case studies, white papers, and success stories) available as references and sounding boards. Check out our success stories at www.inry.com/insights.

• Strong alignment with ServiceNow and other strategic partners.

How you will grow

• INRY is transforming how services are delivered. This fast-paced environment provides excellent opportunities to grow personally and professionally.

• As our markets mature and there is a need for regional leaders, leadership opportunities to grow in functional and regional roles.

Job Requirements

• Management experience in a global professional services organization. Leadership experience preferably in Big 4 or similar consulting organization

• Experience in (or more) functions like HR Service Delivery, HR Operations, and HRIS Project management will be an advantage.

• Minimum 8+ years of experience building and working with high-performing teams.

• Experience designing and developing service capabilities and managing/delivering service portfolios.

• Flexible attitude but disciplined to manage ambiguity with the ability to pivot based on need.

• Experience presenting to individuals representing CSUITE.

• Ability to communicate effectively with technical and non-technical audiences via multiple channels (verbal, written, etc.).

• Strong people development skills, including coaching and mentoring for consulting roles.

• Ability to present technical and business concepts comprehensively and concisely.

• Ability to interface and develop relationships with clients and partners.

• Willingness to work on multi-disciplinary projects to drive enterprise work modernization.

• Willingness to travel 50% as required.